1 day ago

Technical Content Writer

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Experienced Technical Content Writer to create, edit, and maintain high-quality documentation that clearly communicates technical information to both technical and non-technical audiences. This role requires a strong foundation in engineering or computer science, combined with excellent communication skills and attention to detail.
The ideal candidate will collaborate with product, engineering, and customer support teams to produce content for user manuals, technical guides, online help, and embedded product documentation.

Responsibilities

  • Develop, write, and edit technical content including user manuals, help documentation, FAQs, and product guides.
  • Collaborate with subject matter experts (SMEs) to gather information and translate complex concepts into clear, user-friendly content.
  • Create and maintain web-based and multimedia documentation for internal and external use.
  • Ensure all content adheres to documentation and quality assurance standards.
  • Review, revise, and update documentation based on feedback, new product releases, or procedural changes.
  • Recommend and implement best practices for content structure, formatting, and delivery methods.
  • Participate in planning and strategy discussions related to documentation and user communication.
  • ,

    Required Skills & Qualifications

  • Bachelor’s degree in Engineering, Computer Science, Technical Communication, or a related field.
  • Minimum 5 years of experience in technical writing or technical content development.
  • Proven ability to understand complex technical concepts and communicate them clearly.
  • Experience with content creation tools such as Adobe FrameMaker, MadCap Flare, Microsoft Office, or similar platforms.
  • Knowledge of markup languages (HTML/XML) and familiarity with content management systems (CMS).
  • Strong research, communication, and organizational skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • Familiarity with software development or engineering environments is a plus
  • ,

    Desirable Skills

  • Experience creating embedded user assistance content or in-product help content.
  • Understanding of document control standards and best practices
  • Ability to align documentation with product messaging, positioning, and enablement strategies.
  • Exposure to Agile or similar development methodologies.
  • Experience supporting training efforts through documentation or enablement materials.
  • Graphic design or visual communication experience is a plus
  • Familiarity with internal documentation tools such as Notion, Confluence, or Loom.
  • Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

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