Sr. Director of AI - Field Service Engineering

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
We are looking for a technically strong, energetic and experienced Director of Engineering to lead the strategy, architecture, and execution of our next-generation AI-powered Field Service solutions. This leader will be responsible for building and scaling a world-class engineering organization that delivers intelligent, agentic experiences for enterprise customers. You will drive the fusion of Generative AI, RAG (Retrieval-Augmented Generation), and enterprise-grade automation to reimagine how Field Service work is planned, executed, and optimized. If you thrive in a fast-moving environment, have a passion for innovation, and want to be at the forefront of AI transformation, we want to hear from you!

What you will be doing:

• Technical Leadership: Define and own technical vision of AI-native Field Service apps, integrating LLMs, and enterprise data systems.

• Engineering Execution: Lead multiple engineering teams overseeing design and development, ensuring high-quality, scalable delivery aligned with business goals. Collaborate closely with Product, UX, and cross functional teams to drive innovation, rapid prototyping, and customer-centric solutioning

• Platform Thinking: Champion reusability, modularity, and headless design principles to power multi-surface applications (web, mobile, chat, voice).

• Performance Management: Build, mentor, and grow high-performing teams; foster a culture of ownership, engineering excellence, and continuous improvement.

• Operational & Technical Excellence: Ensure performance, reliability, and scalability through best practices, monitoring, and hands-on technical guidance.

• Strategic & Cross-Functional Leadership: Drive collaboration across teams, translating technical goals for leadership and influencing long-term AI investments.

• Customer Innovation: Engage with strategic customers to co-create solutions, influence roadmaps, and ensure adoption of emerging capabilities.

Required Sills:

• 12+ years of experience in software engineering with at least 5+ years in engineering leadership experience managing multiple engineering teams driving complex initiatives.

• Deep experience building large-scale enterprise applications, preferably in Field Service, or related domains (e.g., CRM, ERP).

• Foundational AI Knowledge : Exposure to modern AI/ML techniques, especially Large Language Models, RAG workflows, or agent-based systems.

• Track record of delivering AI-driven features from concept to production.

• Excellent verbal and written communication skills with ability to influence at all levels internally and externally.

• Experience with agile methodologies and acting as a Scrum Master.

• Hands-on knowledge of software engineering best practices including CI/CD, testing strategies, accessibility, and internationalization.

• Demonstrated ability in mentorship, technical leadership, and guidance to team members.

• Experience working on customer-facing products with fast release cycles and high reliability requirements.

• Bachelor’s degree or equivalent experience in Computer Science, Software Engineering, or a related technical field.

Why Join Us?

• Shape the Future of Field Service – Drive groundbreaking AI- powered Field Service initiatives that is agentic, integrate seamlessly with advanced language models and cutting-edge retrieval systems.

• High-Impact Strategic Role – Influence strategic decisions, collaborate with leadership, and set the pace for innovation in a fast-growing company.

• Growth Opportunities – Work alongside a talented group of engineers and leaders, expanding your knowledge and influence in a dynamic, forward-thinking environment.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $211,500 to $306,600.

For California-based roles, the base salary hiring range for this position is $230,800 to $334,600.