Do you want to revolutionize how millions of Amazonians worldwide receive HR support? Are you passionate about building intelligent, AI-powered solutions that transform employee experiences? Do you want to work on a platform that combines AWS services with generative AI to deliver personalized, efficient HR support at Amazon scale? If so, we invite you to join the Employee Services Technology team within Amazon's People eXperience & Technology (PXT) organization.
In this role you will:
1. Lead the architectural design and development of critical platform features, ensuring solutions are highly scalable, maintainable, and align with AWS best practices
2. Drive technical excellence through mentorship of junior engineers and establishment of coding standards, design patterns, and engineering best practices
3. Architect and implement AI powered solutions leveraging AWS services to enable predictive support capabilities and automated workflow orchestration
4. Design and build robust integration patterns between multiple HR systems while ensuring data security and compliance
5. Partner with product and business stakeholders to translate complex requirements into elegant technical solutions
6. Lead cross-team technical initiatives and drive consensus on architectural decisions
7. Champion operational excellence through monitoring, alerting, and continuous improvement of system reliability
Our mission is to transform how HR support works at Amazon by:
1. Delivering swift, accurate, and personalized support through an AI-enhanced unified platform
2. Building intelligent systems that anticipate employee needs and proactively surface solutions
3. Creating seamless experiences that connect service teams across Amazon's HR support ecosystem
4. Developing scalable solutions that optimize workforce management and operational efficiency
Key job responsibilities
You will also partner with SDE-IIIs and Principal Engineers in the organization to drive execution of our 3-year architecture plans (3YAP) for the technology as well as drive tradeoff decisions balancing long term vision with delivering immediate impact to our customers. You will be a mentor for SDE-Is in the team, coaching your peers on engineering excellence and leadership principles and partner with SDMs and PMs to deliver team level goals. Lastly, you will also get an opportunity to be mentored by other Sr. engineers in the team and learn from Principal Engineers while working on the goals.
A day in the life
- Write maintainable, well-structured, and testable code to advance your in-flight project and submit a code review to the team
- Design a system to solve an Amazon scale problem and present a design document to the team to build consensus on your recommended approach
- Attend a team-level operations review meeting to understand system health and identify actions we need to take to keep the system available for our clients
- Meet with a customer to understand the problems they are facing, brainstorm solutions, and discuss with your management to affect team priorities
- Review a teammate's code change and raise the bar on team code quality by providing insightful comments
- Research new technologies that could help simplify your team's system and draft a message to the team with your findings
- Root cause and resolve a trouble ticket filed by a customer of your system
- Attend a one to one meeting with your manager to receive support on your work and discuss career development
About the team
We are part of Amazon's People eXperience & Technology (PXT) organization, focused on building and evolving the Unified Service Console (USC) - a transformative platform that revolutionizes how HR support is delivered to Amazonians worldwide. Our team is at the forefront of developing solutions that combine AI-powered employee relationship management with streamlined workflows.
Our mission is to empower People Services teams to provide swift, accurate, and personalized support while reducing manual effort and improving operational efficiency. We're currently engaged in exciting initiatives including implementing Gen AI solutions, and building innovative features to enhance the employee support experience.
In this role you will:
1. Lead the architectural design and development of critical platform features, ensuring solutions are highly scalable, maintainable, and align with AWS best practices
2. Drive technical excellence through mentorship of junior engineers and establishment of coding standards, design patterns, and engineering best practices
3. Architect and implement AI powered solutions leveraging AWS services to enable predictive support capabilities and automated workflow orchestration
4. Design and build robust integration patterns between multiple HR systems while ensuring data security and compliance
5. Partner with product and business stakeholders to translate complex requirements into elegant technical solutions
6. Lead cross-team technical initiatives and drive consensus on architectural decisions
7. Champion operational excellence through monitoring, alerting, and continuous improvement of system reliability
Our mission is to transform how HR support works at Amazon by:
1. Delivering swift, accurate, and personalized support through an AI-enhanced unified platform
2. Building intelligent systems that anticipate employee needs and proactively surface solutions
3. Creating seamless experiences that connect service teams across Amazon's HR support ecosystem
4. Developing scalable solutions that optimize workforce management and operational efficiency
Key job responsibilities
You will also partner with SDE-IIIs and Principal Engineers in the organization to drive execution of our 3-year architecture plans (3YAP) for the technology as well as drive tradeoff decisions balancing long term vision with delivering immediate impact to our customers. You will be a mentor for SDE-Is in the team, coaching your peers on engineering excellence and leadership principles and partner with SDMs and PMs to deliver team level goals. Lastly, you will also get an opportunity to be mentored by other Sr. engineers in the team and learn from Principal Engineers while working on the goals.
A day in the life
- Write maintainable, well-structured, and testable code to advance your in-flight project and submit a code review to the team
- Design a system to solve an Amazon scale problem and present a design document to the team to build consensus on your recommended approach
- Attend a team-level operations review meeting to understand system health and identify actions we need to take to keep the system available for our clients
- Meet with a customer to understand the problems they are facing, brainstorm solutions, and discuss with your management to affect team priorities
- Review a teammate's code change and raise the bar on team code quality by providing insightful comments
- Research new technologies that could help simplify your team's system and draft a message to the team with your findings
- Root cause and resolve a trouble ticket filed by a customer of your system
- Attend a one to one meeting with your manager to receive support on your work and discuss career development
About the team
We are part of Amazon's People eXperience & Technology (PXT) organization, focused on building and evolving the Unified Service Console (USC) - a transformative platform that revolutionizes how HR support is delivered to Amazonians worldwide. Our team is at the forefront of developing solutions that combine AI-powered employee relationship management with streamlined workflows.
Our mission is to empower People Services teams to provide swift, accurate, and personalized support while reducing manual effort and improving operational efficiency. We're currently engaged in exciting initiatives including implementing Gen AI solutions, and building innovative features to enhance the employee support experience.