Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
We're seeking a Product Manager to drive the evolution of our internal Security Operations Center (SOC) tools, processes and capabilities. In this role, you will work closely with security analysts and the Product Manager for the Detection Capabilities team to define and deliver solutions that enhance our threat intel, threat detection, incident response, and security posture. You'll translate complex security challenges into actionable product requirements, ensuring our SOC has the best tools and processes in place to protect our organisation.
What You'll Do:
Lead the development of networks across Xero to frame how products fits into Xero's strategy, objectives and futureLead customer engagement to conduct research, collect insights or validate understandingEmbed customer data and insights in decision-making and assessing value and viability risks, to inform product roadmap and planningIdentify tough, valuable and differentiating customer problems and frames possible solutions to test, validate and refineIdentify customer problems and frame possible solutions in a comprehensive and concise way. You are able to do this in a complex environment. Develop a strategy for the product line, including securing funding, resourcing Taking an active role in the annual and quarterly OKR process, with support from product leadership Take responsibility for managing risks (in line with Xero Risk Management Standard) arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability: consulting with stakeholders and leading trade-off decisionsTake responsibility for establishing team delivery cadence and rituals, and facilitating these as requiredDevelop and execute product roadmapsLead the development of a release strategyLead the product team to ensure an effective launchBuild strong relationships with the broader product function's teams, collaborating effectively with your internal stakeholders Consistently review, monitor and interrogate the commercial & customer results of the product line, leading the product team to intervene if requiredMonitor and analyse the ongoing performance of a productIdentify and lead the development of iterative improvements to existing products to ensure they thriveGuide the product between phases of product development to ensure continuity and cohesiveness, and alignment of product to strategy Lead and manage a product across the end-to-end lifecycle (e.g. launch through to sunset) to ensure maintenance and support throughout the life of the productDrive decision-making weighing up all inputs and information, and working as a tie-breaker where there isn’t consensusContribute to the development, implementation and training of product practices to continuously improve and standardise the best way to do product at XeroTrain, coach and up-skill team members to build product practice across XeroSupport recruitment of new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are on-boarded effectively
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Success Looks Like:
Your work is contributing to team OKRsSuccessful establishment of OKRs for your product The product team has an established set of rituals and are continually improving their delivery performanceYou deeply understand our customers and their problemsYour roadmap is being executed according to plan and you are focused on the most important initiativesMore junior members of the team are developing in their skills and use of methods and tools All individuals working on and around your product understand what’s being built, why it’s being built and when it needs to be deliveredYou have clearly defined product success for your team, with key customer and commercial metrics articulated and constantly measuredYou have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmapYou demonstrate and amplify Xero’s Values,
What You'll Bring With You:
Love customer problems:Leads others in the use of best practice user research approaches and methodologies to generate powerful insightsMentors others in problem definition and articulation techniques to expertly define customer problemsCoaches others in techniques to create MVPs/MLPs, incremental solution decisions and solution definitions, to expertly solve customer problemsSupports others to run complex or detailed experiments leading to validation of solution optionsLook to the future:Runs education sessions for teams on a product/domain to increase depth of knowledge across XeroMentors others to develop product strategies and roadmaps that are compelling and align both business and product interestsPilots new systems that support the development of innovative ideas across productWork the Xero way:Leads the development, adoption and continuous improvement of product prioritisation approaches, processes, criteria and techniquesCoaches teams and stakeholders on Xero’s PM ways of working to drive process improvements and build team expertise in best practiceLeads coordination across products to deliver combinations of releases that collectively solve one or more customer problemsDemonstrate commercial acumen:Leads groups and coaches others in market definition, sizing and segmentationTeaches others to develop product success criteria driven by an understanding of the product-market fit to ensure success criteria reflect market needsMonitors and guides decision-making across the product group to ensure all teams balance customer, commercial and product implications in decision-makingDo it together:Effectively facilitates ad hoc meetings or redirects meetings in-flight to manage difficult situations or stakeholders, and ensure meaningful outcomesMentors others in articulating a product narrative in a coherent, logical and simple way to improve product understanding and buy-inTeaches and supports others to practice cross-functional collaboration creating links across teams, geographies and networks to drive improved product outcomesExplore the data:Coaches others in new analytical approaches to generate insights and improve the effectiveness of product decisionsTeaches others to meaningfully translate information and insights for different stakeholders and audiencesCollaborates across functions to integrate information from a variety of sources and teams and generate meaningful insightsExperience:Strong experience with agile processes in a software development environment Demonstrated experience collaborating with diverse stakeholder groups to realise customer / commercial outcomesSolid track record of addressing customer needs through innovative use of technologyEffectively influenced outcomes at all levels in a variety of contextsExperience shaping successful product roadmaps and long term planning across multiple or complex productsExperience within industry sectors relevant to XeroDemonstrated experience in mentoring, supporting and coaching team members
Why Xero?
Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond, and that includes our candidates. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience, but you could be just the right person for this role. If you are excited about working at Xero, but your past experience doesn't align perfectly, we encourage you to apply anyway.
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance and dental reimbursement with vision allowances, a healthcare spending account, fertility and family forming financial support, wellbeing and sports programmes, employee resource groups, 26 weeks of parental leave for primary caregivers, an Employee Share Plan, beautiful offices with shared meals, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
