Senior Manager/Director - Consumption Value Success - London

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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We're looking for a strategic growth-focused Consumption Lead to drive adoption, growth, and success of Commerce Cloud within our largest GMV customers, helping them fully leverage the platform to achieve their e-commerce objectives.
 
As a Consumption Lead reporting to the Sr. Director, Consumption COE, you will set the strategic direction and consumption growth for priority accounts, focusing on:

This is an exciting role that offers a unique opportunity to experience the consumption transformation that Salesforce is going through . 

Account Growth

•  Drive consumption growth through successful implementation of initial commerce use cases
•  Understand Customer's business and objectives by conducting research, prepares thoughtful questions and insights in advance of customer meetings
• Practice active listening and uncovering Customer's buying motivators, decision criteria, investment propensity and who's who in the Customers Buyers Circle
• Apply business acumen in Business Planning by considering economic, industry and company factors with a Customer-centric lens
• Track and drive key consumption metrics including GMV, order volume, and platform utilization
• Develop data-driven expansion strategies based on consumption patterns
•  Create and execute account plans to achieve targeted consumption goals
• Guide customers' commerce roadmap to maximize platform value
•   Identify and execute expansion opportunities across commerce product portfolio (B2B, B2C, D2C and others)

Technical Expertise

•  Understand customers' e-commerce architecture and business requirements
•  Create technical POCs for commerce expansion opportunities
• Guide customers on commerce platform best practices and optimization
• Expertise in commerce implementation patterns and architectures

Customer Success

•  Create strategies to accelerate Commerce Cloud adoption
•  Engage with C-level to operational teams on commerce initiatives
• Collaborate with internal sales teams, implementation partners, solutions engineers, and customer success
• Build business cases demonstrating ROI of increased platform adoption
• Create consumption acceleration playbooks based on customer success patterns
•  Drive adoption of new commerce capabilities aligned to business outcomes
• Drive measurable business outcomes through commerce capabilities

Minimum Requirements

• 7+ years experience of applicable sales/customer success experience with technical expertise
• Experience driving consumption/adoption in enterprise accounts and portfolio management
• Strong experience in enterprise e-commerce solutions will be added advantage
• Technical knowledge of digital commerce architectures will be added advantage
• Ability to engage technical and business stakeholders

Preferred Requirements

• Understanding of order management and marketplace solutions
•   Understanding of retail/commerce business metrics and KPIs
• Familiarity with Salesforce ecosystem
• Salesforce Commerce cloud certification

Accommodations

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We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.