Senior Director of Product, Consumer AI PayPal

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

PayPal is seeking an experienced and innovative Senior Director of Product for Consumer AI to lead the development and execution of AI and machine learning (ML) initiatives across PayPal and Venmo. Reporting directly to the VP of Consumer Core Experiences & Growth, this individual contributor role is pivotal in shaping both immediate and future consumer experiences through AI-driven innovation.

Job Description:

This is a senior-level Individual Contributor (IC) role designed to accelerate and
elevate PayPal’s product portfolio with AI-driven product innovation. Your primary mission is to work across existing product lines and teams to infuse AI thought leadership, enable new AI-focused capabilities, and guide the creation of agentic AI experiences that delight PayPal’s users. Rather than building a siloed AI team, your role is to deeply partner with all product teams, ensuring AI expertise is available and woven into every facet of the consumer experience.

Key Responsibilities:
 

AI Product Strategy & Vision:

• Define and champion the overarching AI strategy for PayPal’s consumer
  experience, aligning it with broader company goals.
• Drive cross-functional conversations to identify and prioritize new use cases for agentic AI-driven experiences that uplift our product offerings.

Individual Contributor Leadership:

• As a senior individual contributor, set a high bar for AI product management
  without having direct managerial responsibilities.
• Operate at a strategic level, influencing leaders, engineers, designers, data
  scientists, and other product managers to create and implement consumer AI
  initiatives.

Collaboration & Enablement:

• Collaborate deeply with existing product teams to highlight opportunities for AI, supporting them in adopting best practices and modern AI techniques.
• Use your AI expertise to mentor and guide product teams, fostering a culture of continuous learning, experimentation, and improvement—ultimately elevating all teams’ AI capabilities.

Consumer-Centric Agentic Experience:

• Conceive and refine AI-driven features that act on the user’s behalf, automating, augmenting, or adapting user workflows seamlessly.
• Partner with design teams to ensure agentic experiences are intuitive,
  transparent, and aligned with PayPal’s brand principles of trust and security.

Execution & Delivery:

• Lead strategic discovery sessions, concept development, and feature definition, collaborating with engineering and data science leads.
• Develop robust business cases with measurable success criteria, and guide teams to deliver agentic AI experiences on schedule.

Ethical & Responsible AI:

• Advocate for and implement responsible AI principles, ensuring PayPal’s AI
  Innovations uphold data integrity, privacy, fairness, and user trust.
• Identify and address potential ethical considerations in new and existing AI
  products.

Market & Technical Insight:

• Stay informed about competitive landscapes, emerging technologies, and market trends; translate those insights into actionable recommendations.
• Maintain relationships with research, data science, and industry experts to
  continually refine and execute upon the AI strategy.
   

Qualifications:

• 10+ years of product management or equivalent experience, with significant
  focus on AI/ML-driven products.
• Proven AI expertise (could be through academic background, professional
  experience, or hands-on implementation) and a consistent track record of
  influencing organizational change without direct authority.
• Ability to translate complex AI concepts into actionable product ideas and drive cross-functional alignment.
• Experience conceiving, launching, and scaling new AI-centric or “agentic” product experiences at consumer scale.
• Demonstrated ability to collaborate and build trust with executives, engineers,
  designers, data scientists, and other product managers.
• Excellent written and verbal communication skills, enabling you to act as a coach and guide to teams eager to adopt AI solutions.
• Passion for identifying and implementing responsible AI practices, ensuring user trust and regulatory compliance.
   

Why You’ll Love It:

• Opportunity to shape the AI vision and strategy for one of the world’s most trusted payment platforms.
• High-impact role influencing various parts of the PayPal ecosystem, driving
  tangible improvements through AI-driven experiences.
• Collaborate with talented teams across engineering, design, and product to
  embed AI in all areas of PayPal’s consumer offerings.
• Freedom to experiment and iterate on new ideas in a competitive, rapidly evolving environment.

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $209,000 to $359,150

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.