Product Owner

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Emergency Call Handling organization is responsible for SaaS solutions that provide telecommunicators and supervisors intelligence, flexibility and mobility to help save lives. Trusted by thousands, answering over 65% of all 9-1-1 calls in the US, our call handling software offers PSAPs proven technology that increases productivity and continually strengthens how our customers coordinate response, and exchange life-saving information.

The solutions we create apply exciting technologies such as geospatial visualization and analytics, high throughput communications, artificial intelligence, and numerous integrations with partner systems. To fulfill this mission, the Emergency Call Handling Product Management team orchestrates the full product lifecycle, from product definition, roadmap planning, defining required software development outcomes, product launch, and continuing innovation.

Job Description

Motorola’s Emergency Call Handling organization is seeking a passionate  Product Owner  to manage a backlog of 9-1-1 related product areas. 

You will work within a culture that respects everyone while maintaining high standards for productivity and accountability. You will take pride in knowing your efforts help protect and save lives.

The selected candidate will be  responsible for the ownership and managing of the backlog for their assigned product area, contribute to the product roadmap, and understand customer and market needs for the Emergency Call Handling products. 

The product owner works in partnership with the product manager and relies on their knowledge and background to define features and backlog items with clear acceptance criteria, engage with assigned Engineering teams, and refine the backlog. The ability to deeply understand technical architecture, define engineering behind features, and translate high-level customer functional requirements into technical for development is a crucial skill. In addition, the ability to describe the impact of technical requirements on customers, non-technical sales, and support resources is a must.

This position will be responsible for filling an agile product owner role for a new Emergency Call Handling product. In this role, the product owner champions the needs of the user, customer, and other stakeholders throughout the development process to ensure that what is delivered meets the goals, objectives, and desired outcomes of the project. To be successful, one must manage multiple projects simultaneously, at various stages of their development, from idea to completed feature.
 

Responsibilities

• Develop product requirements and contribute to the product roadmap that drives the company’s vision while ensuring the customer’s needs and pain-points are a priority

• Responsible for building, editing, and maintaining the product area and team backlog, including features, user stories, defects, and research spikes

• Transform technical necessities (like network connectivity, deployment modalities, platform’s operational excellence)  into value-driven initiatives

• Review and prioritize the backlog as part of the preparatory work for release and sprint planning, including coordination of dependencies with other POs 

• Involved in release planning, reviewing vision, and content presentations to assigned engineering team(s)

• Collaborate with the team to detail user stories with acceptance criteria

• Maintain the proper flow of features, user stories, and acceptance criteria in the backlog

• Agree on accepted story completion, including validating that the story meets acceptance criteria and that it complies with the Definition of Done (DoD)

• Understand the scope of needed research spikes and collaborate with Engineering to assist with decision-making and sequencing of the critical technological infrastructures

• Negotiate with other product managers and your respective engineering teams to prioritize the work that maximizes customer value. We win together

• Collaborate with the team and any other stakeholders

Basic Requirements

• Bachelor's Degree

• 3+ years of progressive experience in product ownership, product planning, product management, business analysis, or engineering
   

Desired Skills

• A self-starter who is dedicated and demonstrates a knack for building great products

• Humble. You know the best idea wins, no matter who’s idea it is and that there is no place for ego in a collaborative team.

• A continuous learner who adapts quickly

• An individual with a passion for excellence and a track record of high productivity.

• Able to thrive in ambiguity and make qualitative judgments based on available information.

• Willing to make and admit mistakes and course-correct accordingly.

• Able to influence others to deliver results without having direct control over all participants.

• Deeply curious and driven by a desire for continuous growth and learning.

• Exceptionally organized with effective written and verbal communications skills; able to effectively communicate with technical and non-technical stakeholders

• Understanding of product management and product ownership principles

• Firm understanding of software design, user interaction, and user interface design

• Deep technical knowledge of software development methodologies

• Understands constraints and opportunities of Cloud, On-Premise and Hybrid deployment strategies

• Understands the Core Networking Principles (TCP/IP, DNS, and HTTP/S protocols, network latency, bandwidth, and QoS)

• Demonstrated experience defining product requirements related to network security, connectivity, and traffic management

• Align with the enhanced focus on prioritizing and developing important aspects of mission-critical products, such as availability, reliability, and stability

• Strong ability to take complex user requirements and distill them into a format that is intuitive and clear to developers as well as non-technical staff

• Ability to research and analyze project requirements from various stakeholders

• Build consensus among stakeholders

• Ability to work independently and as part of a diverse team spread across multiple continents in a fast-moving environment

• Ability to multi-task among various assignments

• Agile, Scrum, Kanban experience

• Experience utilizing product and project management tools such as Aha!, Jira, and DevOps is a plus
   

Above and Beyond:

• Background in 9-1-1 operations, Computer Aided Dispatch or related public safety fields

• Background in software development for 9-1-1 or similar environments, especially high-volume call taking, response dispatch, and situational awareness.

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your work you’ll get the following:

• Contract of Employment (UoP)

• Private medical coverage, Multisport

• Life insurance (two annual income), 

• Employee Stock Purchase Plan – 15% discount for buying Motorola’s Stock units, 

• Employee Pension Plan – 3,5 % of the month’s salary gross, which goes to the retirement account

• IP Tax Relief (up to 80%)

• Yearly salary increase (depends on individual performance)

• Yearly bonus (depends on company performance)

• Flexible working hours (usually day starts between 7-10), 

• 8 hours working day (30 minutes lunch break included).

• Hybrid/ remote work

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.