Welcome to Level AI – a Series C startup in Mountain View, CA, transforming the Customer Experience landscape with top-tier VC support and Silicon Valley expertise. Our mission: revolutionize customer sales experiences through cutting-edge speech AI, NLP/NLU, and information retrieval systems. Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, you'll work on high-impact projects shaping the future of AI-driven enterprise applications alongside experts from Amazon, Facebook, Google, and more. At Level AI, expect a dynamic journey of fun, learning, and growth. Ready to redefine possibilities? Join us!
Responsibilities -
People Operations AssociateProvide day-to-day support across key People Ops functions, including onboarding, offboarding, benefits administration, HRIS updates, and employee lifecycle changes.Maintain accurate employee data across systems and help ensure data integrity, reporting, and compliance with local, state, and global requirements.Partner closely with cross-functional teams (Payroll, IT, Finance) to ensure smooth employee experiences and consistent operations.Support the execution of global people programs, such as performance reviews, engagement surveys, compensation cycles, and compliance initiatives.Assist in maintaining and improving HR systems, processes, and documentation to support a scalable and employee-centric infrastructure.Respond to employee inquiries with professionalism, confidentiality, and a service-oriented mindset.Contribute to the development and refinement of people processes that reflect Level AI’s culture and values.Participate in ad hoc HR projects that support team efficiency, culture initiatives, and organizational effectiveness.,
Qualifications -
1–3 years of experience in People Operations, HR coordination, or a generalist capacity, ideally in a high-growth or tech environment.Working knowledge of HR systems (e.g., HRIS, benefits platforms) and comfort managing employee data.Strong attention to detail with the ability to stay organized and manage multiple tasks effectively.Comfortable working with spreadsheets and HR data; basic knowledge of compensation, benefits, and compliance practices is a plus.Demonstrated ability to handle confidential information with discretion and professionalism.Excellent communication and interpersonal skills; eager to learn and contribute across a wide range of people-related areas.Proactive and resourceful, with a willingness to roll up your sleeves and take initiative in a dynamic environment.
