Operations Manager
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At Decoded.Monks we're looking for a Senior Operations Manager who will play a crucial role in overseeing and managing key areas of responsibility within the organization. Efficiency is the name of the operations team’s game - and we like to always iterate to apply it to everything we do.
About the Role
Qualifications & Qualities:
Process builder - Has a strong grasp of cross functional workflows and can develop or refine processes to improve team efficiency. Skilled at implementing structured approaches to meet department needs.
Organizational Expert - Highly detail-oriented with a knack for managing folder structures, creating comprehensive trackers, and handling Google Sheets or similar tools. Model a positive, timely, communicative, proactive, detail oriented approach to leadership for other members of the operations team
Resourceful Problem-Solver - Thrives under pressure, resolving challenges with critical thinking and a solution-oriented mindset.
Team Connector: Strong interpersonal skills to foster collaboration and build relationships across teams, motivating them toward excellence.
Responsibilities:
- Invoice management - Collaborating with finance leads from each country to keep detailed status / records
- Passionate about tooling as a means to simplify ways of working, provide more transparency to internal / external partners
- Maintain Pod 4 account documents including burn reports, utilization reports, and group allocations.
- Collaborate with people teams to ensure efficient process for any new hires or internal transfers
- Creating and maintaining jobs and resources in Sanskrit/Netsuite and Resource Manager (RM)
- Collaborating with RM’s to document and formalize all resourcing needs, including requesting shared resources
- Facilitate alignment between business units, ensuring consistency, communication, and operational unity
- Managing onboarding/offboarding for all seats being utilized in tools
- InfoSec compliance audits
About You
The essentials:
- Previous agency or similar experience
- You are seeking to make a large impact on a team
- You possess excellent problem-solving and critical thinking abilities
- You have a motivated work ethic and superior organization and communication skills
- Experience managing complex projects with stellar attention to detail
- Must be a thoughtful, critical thinker and strong listener to help understand priorities at both the micro and macro level
- Strong interpersonal skills to bring people together, strengthen team relationships while motivating teams to produce great work.
- Solution-oriented
At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
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What We Offer
Benefits
- Excellent, full coverage medical, dental, and vision insurance with employer-paid HRA
- Generous PTO and 15 company-wide holidays
- 401k with company contribution
- Paid parental leave
- Work-life balance with an emphasis on personal well-being
- Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
- A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
- Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)
Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
