Our Mission
Our mission is to solve the most important and fundamental challenges in AI and Robotics to enable future generations of intelligent machines that will help us all live better lives.
The Robotics and AI (RAI) Institute is looking for an IT Help Desk Technician to join our team in Cambridge Massachusetts. Our ideal candidate is a self motivated team player with good communication, troubleshooting and organizational skills, to help support the ongoing and evolving research efforts at the RAI Institute.
What you will do
Manage help desk ticketsProvide level 1 support for end users in a heterogeneous IT environment (Linux, Windows and Mac)Configure computers and setup desks for new employeesTroubleshoot hardware, software and network, issuesUse feedback from customers to improve problem-solving techniques and customer serviceAssist with defining and documenting knowledge base articlesAssist with project work as needed,
What you will need
Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required1-2 years of experience with providing first level IT support for in-office and remote employeesStrong knowledge of IT systems, software, hardware, and networking protocolsAbility to quickly diagnose and resolve technical issuesExcellent oral and written communication skillsExperience working in a mixed (Windows, Mac, Linux) desktop environmentExperience working in a team-oriented, collaborative environmentSystem administration and IT certifications in Linux, Microsoft, or other network related fields are a plusExperience in a Google Workspace environment is a plusExperience supporting conference room AV systems is a plusAbility to work in the RAI Institute’s office in Cambridge, MA, Monday through FridayWe provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
