Shield AI
11 hours ago
Director, Customer Success (R3657)
Dallas Metro Area
Job Description
Founded in 2015, Shield AI is a venture-backed defense technology company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices in San Diego, Dallas, Washington, D.C., Abu Dhabi (UAE), Kyiv (Ukraine), and Melbourne (Australia), Shield AI’s technology actively supports U.S. and allied operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn,X, YouTubeand Instagram.
We are seeking a strategic Director of Customer Success to lead our global customer support and service efforts across our aircraft product lines. In this role, you will be responsible for being the customer’s first touchpoint for product issues, owning the resolution of technical problems through coordinated support workflows, and capturing fleet support data to design world-class customer experiences that reinforce trust, satisfaction, and long-term success. As the voice of the customer within the organization, you will work closely with program and product management, engineering, flight operations, and business development teams to ensure customers are delighted by the products they receive.
We are seeking a strategic Director of Customer Success to lead our global customer support and service efforts across our aircraft product lines. In this role, you will be responsible for being the customer’s first touchpoint for product issues, owning the resolution of technical problems through coordinated support workflows, and capturing fleet support data to design world-class customer experiences that reinforce trust, satisfaction, and long-term success. As the voice of the customer within the organization, you will work closely with program and product management, engineering, flight operations, and business development teams to ensure customers are delighted by the products they receive.
What You'll Do:
Required Qualifications:
Preferred Qualifications:
#LI-JM1
#LF
Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Founded in 2015, Shield AI is a venture-backed defense technology company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices in San Diego, Dallas, Washington, D.C., Abu Dhabi (UAE), Kyiv (Ukraine), and Melbourne (Australia), Shield AI’s technology actively supports U.S. and allied operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn,X, YouTubeand Instagram.
