Customer Success Intern
About Clarity AI 🪴
Clarity AI is a global tech company founded in 2017 with a unique mission: bringing societal impact to markets.
We leverage AI and machine learning technologies to provide top international investors, governments, companies, and consumers with the right data, methodologies, and tools to make more informed decisions.
We are now a team of more than 300 highly passionate and curious individuals from all over the world, with offices in New York, Madrid, London, Paris, and Abu Dhabi. Together, we have established Clarity AI as a leading sustainability tech AI company backed by investors and strategic partners such as BlackRock, SoftBank, and Deutsche Börse, who believe in us and share our goals.
We are dedicated to cultivating an exceptional workplace environment, and we take pride in our culture, defined by our commitment to being fact-based, diverse, transparent, meritocratic, and flexible.
We have plans to continue growing our teams globally, so if you would like to join us on this rocket ship, keep reading! Your work will shape and guide the sustainable decisions of investors, companies and consumers worldwide.
About The Role 💻
As a Customer Success Intern at Clarity AI, you will support the team in ensuring our clients receive exceptional service and value from our sustainability insights platform. You will work closely with Customer Success Managers, Product, and Data teams to assist in onboarding, client support, and day-to-day relationship management.
What You’ll Be Doing 🚀
- Support the onboarding process for new clients by assisting with product training and documentation.
- Help respond to client inquiries and resolve issues efficiently.
- Collaborate with cross-functional teams to ensure smooth delivery of client solutions.
- Analyze client feedback to help improve user experience and satisfaction.
- Assist in maintaining and updating client records and CRM systems (e.g., Salesforce, HubSpot).
- Prepare reports and presentations for internal and external stakeholders.
- Monitor customer health metrics and usage analytics to identify trends and opportunities.
Location 🌍
This role is based on a hybrid model and is on-site in our Madrid office.
Requirements
- Currently pursuing a degree in Business, Economics, Engineering, Communications, or a related field.
- Strong communication and interpersonal skills.
- Analytical mindset with attention to detail.
- Proficiency in Microsoft Office or Google Workspace; experience with CRM tools is a plus.
- Passion for sustainability, technology, and client-facing roles.
- Fluent in English; additional languages (e.g., Spanish, German, French) are a plus.
More About Clarity AI ⭐
Clarity AI’s Founder and CEO, Rebeca Minguela, is a successful entrepreneur who has been recognised by prestigious institutions like the World Economic Forum as one of the most distinguished leaders under 40.
The leadership team has an international presence and is composed of professionals from leading tech, consulting, and banking firms, entrepreneurs, PhDs from top research institutions, and MBA graduates from top business schools.
Clarity AI has received several awards:
- The Forrester New Wave - ESG Ratings, Data, and Analytics - Leaders for 2022-2024
- Investment Week - Best Sustainable Investment Research & Ratings Provider 2023
- Fast Company - Most Innovative Companies 2023
- European Commission | EU Seal of Excellence 2020
- World Economic Forum - Technology Pioneer 2020
- World Economic Forum, Young Global Leader - Rebeca Minguela
Clarity AI believes diversity, inclusion, and belonging are essential for creating an innovative and successful workplace. By actively promoting and engaging in sustainability efforts, we can help create a more equitable and resilient future for our planet and all its inhabitants.
