Community Manager
Job Description
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
Main Responsibilities:
- Implementation: Practical execution of community management strategies and initiatives. It involves implementing plans, such as scheduling and publishing social media posts, organizing events or campaigns, and implementing community engagement tactics.
- Community Building: Fostering the growth and development of a community around the agency's brand. It includes attracting new members, nurturing relationships with existing members, creating a welcoming environment, and facilitating interactions and discussions among community members.
- Content Managing: Encompasses creating, curating, and managing content for the community. It involves supporting the Creative Team to develop engaging and relevant content that aligns with the agency's brand and resonates with the target audience. Content managing also includes scheduling content, monitoring its performance, and adapting content strategies based on audience feedback and analytics.
- Customer Service: Addressing inquiries, concerns, and feedback from community members in a timely and helpful manner. It involves providing excellent customer support, resolving issues, and ensuring a positive experience for community members. Customer service in community management often takes place through various channels, such as social media, email, or community forums.
- Creative Input: Contributing creative ideas and input to enhance community engagement and content strategies. It includes brainstorming and developing innovative approaches to engage the community, collaborating with the creative team to create compelling content, and continuously exploring new ways to captivate the audience.
- Pulse of the Culture: Staying up-to-date with current trends, news, and cultural happenings that are relevant to the community. It requires monitoring industry trends, participating in relevant conversations, and leveraging cultural references appropriately to maintain relevance and authenticity within the community.
- Trend Hunting: Actively seeking out emerging trends, topics, or insights that can be incorporated into community management strategies. It requires researching industry developments, monitoring competitor activities, and identifying opportunities or challenges that may affect the community or the agency's brand.
- Proven experience working as a Content Creator, Community Manager, Social Media, or similar position
- +3 years of experience in community management, with a track record; proven in defining the personality and tone of voice of a brand/product and interaction with the community
- Experience in managing the brand's social media channels (sports brands are a plus)
- Highly creative, imaginative, and curious about customers' products or services
- Excellent writing skills (grammatically correct copies)
- Communication skills
- Organization/Effective workload management
- Stay on top of all trends and maintain best practices, especially in digital and social media
- Collaboration with different teams and BR and MX teams
- Collaborative work with the Data team, in the development of crisis management and control documents
- Be curious and pay attention to popular culture to learn about trends
- Professional English and Spanish
#LI-Hybrid #LI-LG1
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
