Business Systems Analyst
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
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About the Team
Our team comprises certified professionals committed to offering technical guidance and recommendations through our deep domain knowledge. We deliver technical expertise in the identification, evaluation, and development of cost-effective systems and procedures that satisfy user needs. We spearhead strategic initiatives on the Salesforce platform for the Customer Experience organization, translating business needs into actionable requirements by thoroughly gathering information to define solutions and foster clarity for sound decision-making. Dedicated to our employees, the team actively promotes Workday’s core values. We are seeking a Business Analyst to join CX Field Systems; the ideal candidate will possess a systems background, a strong commitment to quality and customer service, and thrive in a dynamic, fast-paced setting.About the Role
The Business Analyst engages with cross-functional teams to define and document business processes and requirements, demonstrating meticulousness, self-motivation, results orientation, and exceptional communication skills. Fostering a collaborative partnership as a trusted advisor is essential in guiding and interacting with diverse teams. This role entails analyzing complex business problems and developing solutions through system configuration. The dynamic environment necessitates analyzing challenging issues and devising solutions for critical operational concerns, while simultaneously managing multiple projects and initiatives. The position emphasizes passion, innovation, and excellence within a multifaceted organization. Key responsibilities include:
Collaborating with business stakeholders to ascertain business processes, objectives, and deficiencies.
Developing, documenting, and maintaining business processes, requirements, and policies.
Understanding business requirements, creating and refining user stories, and partnering with the Development team to deliver solutions and project/enhancement plans.
Leading the planning, prioritization, design, development, and deployment of new projects and system enhancements.
Identifying and recommending opportunities for business process improvement.
Managing service requests to provide timely support to end users, including consulting ecosystem resources for issue resolution and inquiry responses.
Coordinating and executing system testing to validate requirements. Working closely with the project team during user acceptance testing (UAT), including tracking issues to resolution and obtaining end-user acceptance sign-off.
About You
Basic Qualifications:
2+ years experience with Salesforce.com systems.
2+ years Salesforce Admin or equivalent certification.
5+ years of experience in business analysis or a related area.
Other Qualifications:
Bachelor’s degree in Business Systems, Computer Science, Business Administration, or a comparable field.
Excellent verbal and written communication abilities, including effective communication across organizational levels and collaboration with cross-functional business and technical teams.
Proficiency in gathering stakeholder requirements and translating them into actionable plans, utilizing internal systems for execution.
Detail-oriented with strong analytical and problem-solving skills, capable of providing user documentation, guidance, and instruction.
Strong interpersonal skills and the capacity to independently research and resolve issues.
Ability to manage stakeholder expectations in a professional manner.
Capacity to work independently with general direction and guidance.
Experience in end-to-end implementation, encompassing requirements documentation, systems configuration, project and issue management, communication, and organizational change.
Self-motivated, flexible, and a collaborative team player with strong multitasking, time management, and organizational skills to handle multiple and shifting priorities.
Demonstrated aptitude for learning and adopting new technologies, applications, and solutions.
Proficient in Microsoft Word, Excel, PowerPoint, and Visio.
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
