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At Monks, we are dedicated to optimizing business operations through smart processes, tooling management, resource planning, and efficiency improvements. We are seeking an Associate Director, Business Operations to oversee and enhance operational workflows across our Data & Digital Media teams while leading the implementation of an AI / Automation Community.
This role is a critical business operations leadership position, ensuring that automation, tooling, and resource management strategies are aligned with financial objectives and operational excellence. You will collaborate with leadership, operations teams, and subject matter experts (SMEs) to enhance workflow efficiency, cost-effectiveness, and team performance across the organization.
Key Responsibilities
Operational Efficiency & Resource Management
- Catalog, provide recommendations, and update best practices on resource planning and allocation, ensuring optimal efficiency across media and data operations.
- Optimize operational workflows by identifying inefficiencies and implementing automation solutions and process improvements.
- Collaborate with finance, FP&A, and business leads to align staffing and operational costs with revenue targets.
- Develop and implement workforce and capacity management strategies, ensuring teams have the right tools and resources for success.
- Establish KPIs for operational performance, tracking efficiency improvements and business impact.
Digital Transformation & Process Optimization
- Lead tooling strategy and implementation, ensuring seamless integration of AI, automation, and enterprise platforms into operations.
- Manage vendor relationships and evaluate technologies that drive media and data process optimization.
- Partner with technology teams to ensure governance, scalability, and usability of automation solutions.
- Bridge business and technical needs, ensuring automation investments align with business goals.
- Drive change management and adoption strategies, ensuring teams effectively use new tools and automation solutions.
- Develop internal dashboarding to allow for company-wide use of business analytics to inform strategy and decision-making
Community & Knowledge Sharing
- Launch and lead the AI / Automation Community, fostering collaboration and knowledge-sharing in process and operations improvement.
- Identify and onboard AI/Automation Subject Matter Experts (SMEs) within Data & Media teams to drive AI adoption.
- Establish and maintain a centralized knowledge base in Operational Strategy, Cross-Functional process improvements, and organizational change management; ensuring access to case studies, tools, and best practices.
- Maintain a two-way communication strategy, ensuring feedback loops between global operations and individual teams.
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Strategic Leadership & Business Alignment
- Serve as a key business operations leader, ensuring alignment between automation, resource planning, and financial strategy.
- Work closely with senior leadership to develop operational roadmaps that enhance efficiency and drive business growth.
- Partner with finance and operations teams to optimize cost structures and improve financial efficiency.
- Provide insights into staffing models, time tracking, revenue forecasting, and operational bottlenecks, ensuring data-driven decision-making.
- Lead initiatives that integrate AI and automation with core business operations, ensuring measurable impact.
What You Bring
- 7+ years of experience in business operations, resource management, or process optimization within a media agency, data organization, or professional services firm.
- Proven ability to optimize operational efficiencies, including staffing models, tooling strategies, and automation solutions.
- Strong understanding of business financials, including P&L management, resource allocation, and cost efficiency strategies.
- Experience in evaluating, implementing, and managing automation tools to improve operational performance.
- Exceptional stakeholder management skills, with the ability to align leadership, operations teams, and technical resources.
- A data-driven mindset, capable of identifying performance gaps, process inefficiencies, and strategic growth opportunities.
Why Join Us?
At Monks, we believe in empowering teams through smart operations, leveraging AI and automation as enablers for efficiency and growth. This is an opportunity to lead business operations strategy, optimize tooling and resources, and drive meaningful impact in Data & Digital Media operations.
💡 Are you ready to shape the future of business operations in a fast-moving, tech-enabled environment? Apply today! 🚀
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At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission. Â
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What We Offer
Benefits
- Excellent, full coverage medical, dental, and vision insurance with employer-paid HRA
- Generous PTO and 15 company-wide holidays
- 401k with company contribution
- Paid parental leave
- Work-life balance with an emphasis on personal well-being
- Career growth in a disruptor space & entrepreneurial opportunities within the Monks networkÂ
- A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
- Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)
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Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.
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About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
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We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.Â