AI Product Ops Manager

About the Role

Enable Abnormal's AI product teams to operate efficiently with customer-centric focus by streamlining processes, providing data insights, and facilitating collaboration across product, support, and go-to-market teams.

What you will do

Operational Excellence

• Implement structured AI product development lifecycle for all Market Initiatives
• Manage monthly product release/launch process with clear standards
• Lead cross-functional rituals including product reviews and launch meetings

Data-Driven Insights

• Establish product performance metrics reviews across product areas
• Build dashboards to track product performance and customer sentiment
• Provide visibility into development progress and technical dependencies

Process Optimization

• Define AI PM best practices and maintain Product Ops playbook
• Manage Request for Enhancements process with effective triage
• Drive AI-powered customer support automation initiatives

Customer & GTM Alignment

• Act as the bridge between support, product, and GTM teams to prioritize impactful improvements
• Communicate product updates with clear enablement materials
• Work with sales and customer success to improve feature adoption

Must Haves

• 5+ years in product operations or program management, preferably in AI native company
• 1-2 years people management experience (preference for leading product operations and/or analytics teams)
• Strong data analysis skills and communication abilities
• Demonstrated experience and passion for AI driven product development and workflows to enhance operations and development lifecycles
• Proficiency with Jira, Confluence, Salesforce, Gainsight, and product analytics tools
• Background working with engineering, product and GTM teams in Enterprise SaaS environments
• Experience in cybersecurity or email security industry

Nice to Have

• Experience in cybersecurity or email security industry

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