(USA) Manager, Technology Operations - AI Technical Operations

Position Summary...

What you'll do...

Role summary:
The Manager, Technology Operations, leads the planning, execution, and oversight of multiple complex technology projects aligned with strategic objectives. This role requires expertise in program management, financial oversight, risk mitigation, and stakeholder communication to ensure successful delivery within scope, schedule, and budget. The manager fosters collaboration across teams, drives continuous improvement, and supports talent development while maintaining compliance with company standards. By leveraging data analysis and organizational strategy, this position contributes to operational excellence and the advancement of technology initiatives that support business goals and enhance overall performance.
About the team:
The Platform Stability organization ensures a seamless driver experience by maintaining accurate and timely earnings throughout the Spark Driver lifecycle. The Earnings Defect & Prevention function addresses earnings-related issues by collaborating with Engineering, Finance, Product, and Trust & Safety teams. This team detects and resolves anomalies, implements monitoring systems, and safeguards driver trust at scale. Focused on operational excellence, the group drives continuous improvements through effective project and operations management, clear communication, adaptability, and accountability to support reliable business operations and enhance overall platform stability.
What you'll do:

• Define and manage multiple medium to high-complexity technology projects aligned with strategic objectives.
• Develop program plans, establish deliverables, schedules, and assign responsibilities to ensure timely execution.
• Monitor project progress, assess risks, and implement corrective actions to maintain program health.
• Oversee financial management, including budgeting and cost control, ensuring alignment with forecasts.
• Lead cross-functional coordination meetings to communicate status, risks, and dependencies effectively.
• Build stakeholder consensus through clear, data-driven communication and influence decision-making.
• Support associate development through mentoring, coaching, and fostering a high-performing team environment.

What you'll bring:

• Proven expertise in program and project management, including planning, estimation, monitoring, and control of medium to high-complexity technology initiatives.
• Strong financial management skills with experience in budgeting, forecasting, and cost control aligned to project delivery.
• Exceptional stakeholder communication and influencing abilities to build consensus and drive alignment across cross-functional teams.
• Analytical mindset with proficiency in data analysis to inform decision-making and risk mitigation strategies.
• Demonstrated leadership in supervising, mentoring, and developing team members while fostering accountability and continuous improvement.
• Solid understanding of organizational strategy and technology landscape to support business priorities and operational success.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.