Technical Product Marketing Manager

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. 

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. 

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

About the Role:

We’re looking for an end-to-end Product Marketing Manager to lead our go-to-market strategy specifically for CIOs and other technical decision-makers. This is a highly visible, generalist role that will shape how Replicant communicates with the technical community—building trust, credibility, and excitement about our AI-powered solutions among the most discerning and influential stakeholders in enterprise IT.

You will be responsible for everything from developing technical positioning and messaging, to leading analyst relations, to creating compelling content that resonates with CIOs. You’ll collaborate cross-functionally with Product, Sales, Marketing, Customer Success, and our CIO Advisory Council to elevate Replicant’s brand and drive adoption at every stage of the funnel—from awareness to renewal and expansion. This position will report to the Sr. Director of Product Marketing.

If you’re passionate about building strong, credible relationships with technical audiences and shaping the future of enterprise AI, we’d love to talk.

What You'll Bring

• Technical Messaging & Positioning

  • Translate our cutting-edge conversational AI technology into compelling, credible messaging that resonates with CIOs and other technical leaders.

  • Maintain a deep understanding of Replicant’s platform capabilities to highlight unique technical differentiators in market-facing assets.

• Build Trust Through Content

  • Develop and oversee creation of high-value assets—video testimonials, white papers, buyer’s guides, and technical thought-leadership pieces—to address CIO concerns and priorities.

  • Collaborate with customers, partners, and industry experts to produce content that showcases real-world implementations and ROI.

• Amplify Founder & Executive Thought Leadership

  • Partner with our C-suite and product/technical leaders to highlight Replicant’s vision and technical prowess through blog posts, speaking opportunities, and social media.

  • Position the executive team as trusted advisors to CIO audiences, reinforcing Replicant’s credibility as a category leader.

• Analyst Relations

  • Own and optimize relationships with key analysts and influencer firms (e.g., Gartner, Forrester).

  • Develop assets and briefings that showcase our technological strengths, aiming to earn top analyst recommendations 

• End-to-End Campaign Management

  • Collaborate across marketing to plan and execute multi-channel campaigns targeting CIOs at each stage of the funnel—awareness, consideration, purchase, and expansion.

  • Continuously test and optimize campaign performance, leveraging data-driven insights to iterate and improve ROI.

• Advance our CIO Advisory Council

  • Drive engagement and participation in our CIO Advisory Council to gather insights for product strategy and to co-create marketing assets.

  • Orchestrate events, roundtables, and webinars with council members to amplify their expertise and validate Replicant’s thought leadership in the market.

• Cross-Functional Enablement

  • Serve as the go-to resource for Sales, Customer Success, and Partnerships teams for all technical messaging, materials, and training.

  • Ensure alignment on positioning and delivery of a consistent, credible message to CIOs and other technical stakeholders.

What You’ll Bring

• Experience Marketing to CIOs or Technical Audiences: Demonstrable experience shaping and delivering marketing strategies for a highly technical buyer, preferably in enterprise software, AI/ML, cloud infrastructure, or a related domain.

• Technical Aptitude & Storytelling Skills: Ability to translate complex technical concepts into clear, compelling narratives that speak directly to the needs and concerns of CIOs and their teams.

• Analyst Relations Expertise: Familiarity with driving analyst relationships, navigating briefing processes, and leveraging analyst endorsements for go-to-market success.

• Cross-Functional Leadership: Proven ability to lead and collaborate across functions—Product, Sales, Marketing, Customer Success—and to influence without direct authority.

• Data-Driven Mindset: Proficiency in using metrics and analytics to measure success, inform campaign improvements, and drive strategic decisions.

• Adaptability & Growth Mindset: Thrives in a fast-paced, dynamic environment. Comfortable pivoting quickly based on market feedback, emerging technologies, and evolving customer needs.

• Passion for AI and LLMs: Genuine enthusiasm for how cutting-edge AI, ChatGPT, and LLM technologies can transform enterprises, with a desire to stay on top of the latest developments.

For all full-time employees, we offer:

🏠  Remote working environment that respects time zone differences

💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan

🏥  Top of the line healthcare (medical, vision, and dental)

🏋️  Health and Wellness Perk

🖥️ Equipment Stipend

🌴  Flexible vacation policy

✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team

🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at hr@replicant.ai and we’ll work to meet your needs.