Technical Product Manager, Communications

New York City Office

Full-time

Job Description

Company Description

Today, when you go to your doctor and get referred to a specialist (e.g., for sleep apnea), your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often specialists and medical services are overwhelmed with referrals and the painstakingly manual process it takes to qualify your referral prevents them from getting around to it on time, or sometimes at all. Tennr prevents these delays and denials by making sure every referral gets where it needs to go, with the right info, at the right time. Powered by RaeLM™ Tennr reads, extracts, and acts on every piece of patient information so providers can capture more referrals, slash denials, and reduce delays.

Role Description

We’re looking for a Technical Product Manager to help build the communications backbone of healthcare technology — making phone calls, texts, and emails not just possible, but compliant, scalable, and intelligent. Communications are becoming our superpower, and this platform will be the foundation that unlocks our next generation of products.

As Communications TPM, you’ll operate at the intersection of engineering, compliance, and internal product teams. You’ll collaborate with pods across the platform, translating their needs into workflows that make communication seamless, reliable, and secure. You’ll be the subject matter expert for all things comms — the person everyone turns to when it comes to how we talk to patients, providers, and partners.

This is a highly technical role — perfect for someone with platform experience and a builder’s mindset. You should love digging into how systems connect, be comfortable working with engineers on technical tradeoffs, and thrive in serving as the go-to person across teams.

Responsibilities

Own the Tennr communications layer and act as a service provider to other pods. Serve as the in-house expert on all aspects of communications, including infrastructure, delivery mechanisms, and compliance.
Support product managers in making informed decisions on when to implement in workflows vs. productionize communication features.
Design and implement a scalable, automated human-in-the-loop system to ensure HIPAA-compliant communication across all channels.
Make communication of tennr in super power, business moat.

Candidate Qualifications

Deep technical experience: CS degree or prior experience as a software engineer.
Experience on a platform team.
Exposure to strong platform product culture and an understanding of what "great" looks like.
Product mindset: At least 1 year of product management experience, preferably in technical platforms, developer tools, or B2B SaaS.
Builder’s curiosity: Loves tinkering with languages, frameworks, and tools; comfortable discussing technical tradeoffs with engineers.
Strong communicator: Can translate technical complexity into clear product narratives for executives, customers, and partners.
Bias to action: Excited to move fast, test ideas, and refine through feedback.
Healthcare interest: Passion for applying technology to solve problems in healthcare is a plus.
Strong Product & Project management skills.
Able to lead deeply technical conversations, read code and design interfaces
Prior work on communications or compliance (Big plus)

Why Tennr?

Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact.
Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure
Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.
Build Relationships: collaborate and connect with like-minded, driven individuals in our Chelsea office 4 days/week (preferred)
Free lunch! Plus a pantry full of snacks.