Technical Account Manager(Remote)

Remote

Job Description

This job posting has expired and no longer accepting applications.

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Key Responsibilities :

Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.

Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.

Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.

Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.

Identify opportunities for upselling and cross-selling our solutions to existing clients.

Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.