Senior Technical Program Manager, Alexa AI

The Senior TPM will be responsible for the execution of critical programs of the India AI Domains (AIDo) team within the broader Alexa AI org. AIDo's vision is to build world-class Al-based services to improve conversational CX across endpoints, modalities, and locales. Our industry leading solutions empower Domains and Horizontal CX
owners to rapidly scale and optimize their experiences. The systems we build deliver a rich interactive conversational and a safe customer experience. We build LLM optimization systems that help partners with rapid application development.

The Senior TPM will orchestrate across multiple, cross-functional teams within Alexa, Devices and AGI organization to define workstreams, identify dependencies and gather commitments across teams to help deliver the most critical projects for the org. This TPM will deliver results across multiple orgs, and in partnership with several partner teams.

Key job responsibilities
- Define and deliver critical programs for the India Alexa AI team partnering with Science, Engineering and Product teams
- Collaborate across multiple teams within AIDo, AGI, Alexa AI and other internal customer teams. Setting milestones that help achieve the program target dates.
- Standup mechanisms to track internal team deliverables and communicate progress towards delivery dates.
- Effectively communicate with all levels of leadership, they should be able to represent complex decisions, trade-offs and solutions in various forums.
- Identify and resolve roadblocks and conflicts that originate during program execution. Partner with PMs, Science and Engineering teams to resolve issues.
- Build relationships and manage by influence in a matrix organization to solve complex AI problems with tight timelines
- Define and execute Program Management best practices across the different Alexa science and engineering teams to help raise the bar on the execution of our team.
- Manage a queue of customer facing issues and feature requests to improve the new functionalities of Alexa.


A day in the life
Partner closely with the internal team to drive programs. Drive alignment on execution plans that span multiple internal and external teams. Prepare and present schedule, risks and roadmap status. Drive clarity on ongoing roadblocks and misalignments and collaborate with the cross functional teams on mitigations.