Sort Center Capacity Manager, Amazon Transportation Services

The Sorting Center Capacity Manager is an individual contributor responsible for developing and executing comprehensive capacity planning strategies to ensure the efficient and cost-effective operation of an Amazon Sorting Center facility. Reporting to the Site Leaders, this senior-level role requires expertise in labor forecasting, productivity optimization, and data-driven decision-making to align the sorting center’s workforce and resources with both current and future demand.

The Capacity Planner will work closely with the Sorting Center management team, as well as the Long-Term Planning (LTP), Middle Mile, Fulfillment Centers, and Supply Chain teams, to integrate capacity planning into broader business and operational strategies.

Key job responsibilities
- Develop and maintain accurate forecasting models to predict sortation volume, labor requirements, and resource needs for the assigned sorting center, incorporating data from the LTP team and supply chain;
- Analyze historical performance data, productivity trends, and industry benchmarks to identify opportunities for enhancing labor efficiency, improving process workflows, and optimizing resource allocation;
- Collaborate with the Sorting Center Site Manager, the operations team, and PXT to develop and implement workforce planning strategies, including headcount management, shift scheduling, and training programs;
- Leverage advanced analytics, simulation tools, and automation solutions to optimize labor utilization and overall productivity at the sorting center;
- Serve as a strategic partner to the Sorting Center management team, providing data-driven recommendations on capacity planning, capital investment, and long-term expansion initiatives;
- Coordinate with the LTP and Supply Chain teams to align the sorting center’s capacity plan with the organization’s broader network strategy, inventory management, and transportation plans;
- Monitor and report key performance indicators related to labor productivity, operational efficiency, and cost optimization, driving continuous improvement initiatives;
- Identify and champion the implementation of innovative capacity planning technologies, such as workforce management systems and AI-powered forecasting tools;
- Stay informed on industry trends, regulatory changes, and best practices in logistics capacity planning to ensure the sorting center’s strategies remain competitive and adaptable.