Site Reliability Engineer (L4/L5)

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The N-Tech SRE (Site Reliability Engineering) team aims to improve the reliability and resilience of the many services that Netflix employees leverage daily. Collaborating with cross-functional teams, you will focus on implementing best practices, automation, and proactive measures to maintain and enhance the reliability of our systems. You will join a team of SREs working to improve the availability, reliability, and observability of internal Netflix services and reduce the burden of human toil with tooling and automation. 

This role is rewarding for people who have a passion for leveraging technology to solve business problems.  Our team is seeking individuals with a broad set of technical skills who have seen a lot of distributed systems break!  If this excites you, we invite you to bring your unique career and life experiences to enrich the culture and diversity of our team.  

RESPONSIBILITIES

• Design, implement, and maintain scalable and reliable infrastructure to support our services.

• Collaborate with engineering and product teams to integrate observability, reliability, and security considerations into the entire software development lifecycle.

• Develop and implement automation tools for monitoring, deployment, and incident response to ensure efficient and reliable operations.

• Conduct or participate in capacity planning, performance analysis, and system tuning to optimize system reliability.

• Participate in on-call rotations and contribute to incident response, diagnosis, and resolution.

• Implement and improve monitoring and alerting systems to proactively identify and address potential issues.

• Implement and maintain robust disaster recovery and business continuity plans.

• Continuously evaluate and recommend improvements to enhance system observability and reliability.

• Proactively identify sources of instability in distributed systems and analyze how complex systems fail from a reliability and resilience perspective.

• Engage with product teams to diagnose operational surprises and drive improvements.

• Implement and maintain a robust incident response framework, including blame-aware incident reviews to learn from operational surprises.

• Champion a growth mindset and continuous learning culture, encouraging proactive innovation and ongoing skill development.

SKILLS AND EXPERIENCE

• 3+ years of experience as a Site Reliability Engineer or in a similar role

• Strong scripting and programming skills (Python, Go, Java or JavaScript/Node.js)

• Experience with complex sociotechnical systems and their successful operations at scale

• Experience with incident management and response

• Experience with Infrastructure as code like Terraform and container orchestration tools like Kubernetes, Docker

• Experience with cloud platforms like AWS, microservices architecture, and enterprise software solutions like Slack & GSuite

• Excellent communication & collaboration skills and a continuous improvement mindset

• Proven ability to cultivate relationships through influence

• Proven ability to troubleshoot complex issues and implement effective solutions

• Familiarity with Human Factors Engineering

• Ability to grow expertise, influence & educate others

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.