Senior Product Manager (Fulfillment)

Company Introduction:

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.   

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. 

Role Overview:

As a Senior Product Manager for Fulfillment Technology, you will lead the development and enhancement of fulfillment solutions that optimize the delivery process, improve customer satisfaction, enhance worker experience and reduce operational costs. You will work closely with cross-functional teams to ensure seamless integration of new features and improvements.

What You Will Do:

• Product Strategy and Roadmap: Define and execute the product strategy and roadmap in alignment with company goals. Identify opportunities for innovation and improvement in fulfillment services.
• Customer and Market Research: Conduct market research to understand customer needs and industry trends. Gather and analyze feedback from customers and stakeholders to inform product decisions.
• Product Development: Lead cross-functional teams in the product development process. Collaborate with engineering, design, and operations teams to develop and launch new features. Manage the product backlog and prioritize features based on business and customer impact. Monitor key performance indicators (KPIs) to measure the success of product initiatives. Use data-driven insights to make informed decisions and drive continuous improvement.
• Stakeholder Communication: Communicate product vision, strategy, and progress to senior executives and stakeholders. Provide regular updates and reports on product performance and development milestones.
• Competitive Analysis: Evaluate competitive products and develop response strategies. Stay updated on industry trends and best practices to maintain a competitive edge.

Essential Qualifications

• Minimum of 7 years of experience in product management, preferably in e-commerce or fulfillment services.
• Proven track record of successfully managing and launching products.
• Ability to combine strategic foresight with a strong execution focus to drive results.
• Strong analytical skills and experience using data to prioritize, drive decision-making and identify growth opportunities.
• Demonstrated ability to lead cross-functional teams and manage complex projects with multiple stakeholders.
• A proactive approach, with a willingness to delve into details and drive results.
• Excellent communication skills, capable of conveying complex ideas succinctly and persuasively.
• Experience with an understanding of how tools can drive efficiency in technology landscape.

Preferred Qualifications:

• Prior experience in using technology to create a better customer service experience in an e-commerce landscape.
• Prior experience in fulfillment or logistics technology.
• Experience in launching consumer-facing products in a fast-paced environment, with a preference for candidates who have worked in start-ups or large tech companies.
• Any prior experience of managing Globalization and Internationalization products.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have

submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/