Senior Operations Specialist, AI Enablement

Introduction to the role & team
At Bumble, our mission is to create a world where relationships are healthy and equitable — built on kindness, respect, and genuine connection. The CX & Trust team brings that mission to life by ensuring every experience on our platform is safe, supportive, and trustworthy. As a Senior Operations Specialist — AI Enablement, you’ll support the end-to-end quality program for AI Moderation. You will ensure that human and machine moderation systems operate with accuracy, consistency, and fairness — while continuously supporting improvements to  quality standards, feedback loops, and regulatory alignment.

You’ll join a passionate global team that blends product insight with a deep commitment to people-first design. Together, you’ll help us reimagine how technology — and AI in particular — can enhance trust and care across every user touchpoint.

• Support the execution of the AI Moderation QA framework across internal teams and BPO partners, helping to ensuring consistent application of quality standards.

• Review the accuracy and consistency of content moderation decisions made by BPO teams and machine moderation systems through a golden set QA methodology.

• Support structured feedback loops between QA, BPO, CX & Trust Operations, Policy, and Product teams by sharing QA findings. validating model performance and identifying opportunities for improvement.

• Apply quality benchmarks and support improvement to moderation processes, tooling, and workflows to improve accuracy and efficiency.

• Analyse moderation data to identify trends, root causes, and quality issues that support performance improvement.

• Support consistent  implementation of moderation policies by working closely with Operations, Policy and Enablement teams.

• Share data-driven findings  from content reviews to support policy review and updates.

• Support adherence to regulatory requirements and community guidelines within moderation workflows..

• Support quality controls activities, including focused calibrations, targeted retraining initiatives, SOP clarifications, and structured model performance feedback.

• Track and monitor the effectiveness of implemented corrective actions, share results to support improvements in moderation accuracy and quality.

• Collaborate cross-functionally to support the effective use  of AI systems within moderation workflows, balancing automation efficiency with human oversight.

• Additionally, support the Quality Manager with the CX AI Agent QA Program

• 3+ years of experience in Trust & Safety, with specific hands-on experience in content moderation operations and quality management.

• Familiarity with moderation systems and conversational AI tools, and understanding of the interplay between human review and machine learning models.

• Strong analytical skills with experience digesting large data sets and complex policies into clear, actionable insights. Experience in data analysis and reporting is required.

• Understanding of CX & Trust operations, moderation frameworks, and policy enforcement principles.

• Comfortable working with moderation, CX, QA tools and platforms, with the ability to quickly adapt to new software systems and evolving workflows.

• Strong appreciation for calibration, consistency, and objective scoring in QA programs, with pride in surfacing concise, meaningful insights that drive measurable impact.

• Ability to work across global teams and with BPO partners, demonstrating ownership and accountability.

• You work collaboratively, demonstrate ownership of your impact, and embrace feedback as part of growth — modelling Bumble’s values of Respect and Curiosity.

Bumble Inc. is the parent company of Bumble Date, BFF, and Badoo. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date) and friendship (BFF). BFF is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections and community based on shared interests. Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products. 

 

AI is important to us. We’re excited by people who are curious and experimental, and who think thoughtfully about how AI can amplify their impact and outcomes.

We encourage you to use AI responsibly as you prepare your application. Please don’t use it to fabricate experiences or answer questions live in interviews. We care deeply about authenticity and want to understand your real skills, judgment and voice, because building a meaningful, genuine connection with you matters to us.

 

Annual personal learning & development budget
Private Medical Insurance (PMI)
Private Dental Insurance
Babylon Health app
Mental health support
Enhanced parental leave, including a highly competitive maternity package
Unlimited PTO
Subsidised gym membership
‘Double matched’ pension contributions up to 6%
Premium App Access

 

Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.

In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).