Amazon
1 day ago

Senior Observability Customer Success Specialist, AWS Specialist and Partner Organization

US, WA, Seattle

Job Description

AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries. As organizations increasingly rely on cloud-native applications and distributed systems, full-stack observability has become critical to collecting, correlating, aggregating, and analyzing telemetry in network, infrastructure, and applications in the cloud, hybrid, or on-premises environments to gain insights into the behavior, performance, and health of systems.

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

The Observability Customer Success Specialist role supports our customers' post launch journey around observability, including the forward-looking strategy for observability, technical design and implementation, adoption, and ensures we continue to provide value while increasing retention and expanding the customer's observability footprint on AWS. The team guides customers through the technical, operational, and organizational aspects of implementing successful observability practices across their cloud environment.

In this role, you will engage and build relationships across relevant customer personas in our largest and most strategic enterprise customers. You will be technically credible in observability solutions (both commercial as well as open source solutions) while effectively shaping the customer journey and developing your team's capabilities. The ideal candidate will have enterprise experience with observability platforms, distributed systems monitoring, and modern DevOps practices. You will be passionate about helping customers achieve operational excellence through effective observability implementation.

Today, AWS's observability services are critical for customers running modern applications at scale. The insights provided by AWS' full stack observability solutions help detect, investigate, and remediate problems faster, and coupled with AI and ML, proactively react, predict and prevent problems. This role will be deeply cross-functional and engage with AWS teams across sales, solutions architecture, and AWS services, working at the CxO level at customers to maximize customers' observability investments.


Key job responsibilities
- Implement observability solutions for customer environments
- Collaborate with customers to achieve their observability goals, from basic monitoring to advanced AIOps implementations
- Execute and optimize POCs in customer environments
- Implement comprehensive observability strategies across metrics, traces, and logs
- Configure and integrate AWS observability services with existing customer tool
- Apply technical expertise in observability practices, including:
- - Distributed tracing implementation
- - Metrics collection and analysis
- - Log aggregation and analysis
- - Alert management and incident response
- - Application performance monitoring
- - SLO/SLI definition and monitoring
- Provide feedback to AWS service teams on customer needs and technical requirements
- Document and share observability implementation patterns and best practices
Required Technical Knowledge:
Deep expertise with observability platforms and tools such as:
- AWS native services (CloudWatch, CloudTrail, etc.)
- Open-source solutions (Prometheus, Grafana, OpenTelemetry)
- Commercial solutions (Datadog, New Relic, Splunk, Dynatrace)
- Understanding of modern application architectures (microservices, containers, serverless)
- Experience with DevOps practices and tools
- Knowledge of SRE principles and practices

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Please mention that you found this job on MoAIJobs, this helps us grow. Thank you!

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