Customer Success Manager (Robotics)

Tutor Intelligence is an MIT-founded venture-backed robotics startup building the technology and processes to let robots go where they’ve never gone before: the average American factory. We understand that general-purpose and generally-intelligent robots are going to be built in our lifetimes, and we’re combining human and artificial intelligence to lead the charge.

Our core platform enables AI-powered robots-as-a-service with zero custom engineering and minimal deployment friction. That means we can drop into customer facilities at 10x lower cost and with 10x more flexibility than legacy players.

We’re looking for a driven Customer Success Manager to work closely with operations leaders at our client facilities to ensure the success of our robot fleet. You'll meet regularly with customer staff, collaborate closely with our internal support/maintenance/engineering teams to surface and resolve issues, and evaluate opportunities for further deployment of Tutor robots in concert with our AEs.

The ideal candidate is an engineering systems-thinker with experience in strategic customer relationship management and B2B sales motions.