Senior Full Stack Engineer, Service Cloud (AI Apps)

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the team
The Service Cloud AI team focuses on integrating AI tools and capabilities into our customers products. We are are hiring for an experienced and versatile Full Stack Engineer to join the team.

Your Impact
As a Software Development Engineer, you will own the full stack and entire life-cycle of our products, from the roadmap to the architecture to implementation and continuous iterative development. You’ll own and implement specific components, and help shape your team's overall technical strategy.

This role offers wide scope, autonomy, and ownership. You will own the design of major deliverables end-to-end and work closely with experienced engineers to execute them. You should be willing to take on challenging initiatives and be capable of working both independently and with others as a team. You will design, build, test, and own highly scalable, available, and high performing low latency systems.
You will have an opportunity to expand your own skills by learning from very best software engineers and architects in the world.

About the role:

• Research, design, and develop computer and network software or specialized utility programs.

• Architect, design, implement, test and deliver highly scalable products. Master our development process, culture, and code base, then improve it.

• Work closely with a team of engineers, product managers, user experience experts and performance engineers to build new features customers will adopt and use while keeping the platform stable and scalable.

• Update software or enhance existing software capabilities.

• Operate effectively in the hybrid engineering model where engineers are expected to be able to design and execute

• the necessary work to ensure quality in their own code as well as other engineers.

• Mentor others in development technologies, tools, and processes.

• Present your own designs to internal/external groups and review designs of others.

• Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics.

• Participate in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available.

Experience/Skills Required:

• 6+ years of experience enterprise software development

• Experience with Java, Python, SQL JavaScript, HTML and CSS.

• Experience with AI tools, building LLMs, Machine learning prompts and AI/ML concepts.

• Tools: Git, Perforce, or other source control tools; Eclipse, IntelliJ, VS Code, or other IDE

• Experience using telemetry and metrics to drive operational excellence

• Experience with managing large, complex systems in the cloud

• In depth experience of design patterns, data structures, algorithms, and concurrency

• CI/CD automation experience, including the understanding of key open sources technologies like Jenkins, Spinnaker, and Docker

• Experience with test frameworks like JUnit, Selenium, WebDriver, or Rest Assured

• Experience with Scrum or other Agile Development methods

• Ability to debug, optimize code, and automate routine tasks.

• A related technical degree required.

Preferred Skills:

• Experience in designing and managing services to deploy/upgrade stateful applications at scale with robustness and availability in mind

• Experience owning and operating multiple instances of mission-critical infrastructure services including, monitoring, alerting, logging, and reporting applications

• Experience designing, developing, debugging, and operating resilient distributed systems

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.