Senior Customer Success Manager

Bangalore

Full-time

Job Description

Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard.

Sanas is a 200-strong team, established in 2020. In this short span, we’ve successfully secured over $100 million in funding. Our innovation have been supported by the industry’s leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you’re not just adopting a product; you’re investing in the future of communication.

The Account Manager is responsible for building and maintaining strong, long-term relationships with clients or customers. They serve as the primary point of contact between the company and its clients, ensuring that the clients' needs and expectations are met while also identifying opportunities for growth and expansion.

Key Responsibilities:

Build and nurture strong, trust-based relationships with assigned clients to drive product adoption and satisfaction.

Serve as the primary liaison for client communications, ensuring seamless coordination and responsiveness.

Proactively engage with clients to deeply understand their goals, workflows, and ongoing challenges.

Focus on driving feature adoption and usage expansion by aligning product capabilities with client objectives.

Identify and act on opportunities to deepen client engagement through best-practice implementation, education, and enablement.

Define, monitor, and report on adoption-focused KPIs such as activation rates, feature utilization, and engagement health.

Collaborate cross-functionally with internal teams (e.g., Product, Support, Engineering) to deliver impactful solutions that increase stickiness and value.

Continuously advocate for enhancements that maximize the product’s utility, relevance, and effectiveness in the client's environment.

Qualifications:

Bachelor's degree in business, marketing, or a related field (Master's degree may be preferred).5+ years proven experience as an Account Manager or in a similar client-facing role.

Strong communication, negotiation, and interpersonal skills.

Excellent problem-solving and decision-making abilities.

Ability to manage multiple clients and projects simultaneously.

Knowledge of the industry and the company's products or services.

Joining us means contributing to the world’s first real-time speech understanding platform revolutionizing Contact Centers and Enterprises alike.

Our technology empowers agents, transforms customer experiences, and drives measurable growth. But this is just the beginning. You'll be part of a team exploring the vast potential of an increasingly sonic future

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