Location: Mountain View, CA onsite – USA Department: GTM Reports to: VP of Marketing
About Level AI : Level AI is transforming how modern customer service teams operate. Our AI-native platform powers deep insights from customer interactions, helping enterprises deliver world-class customer experiences. We are backed by top investors including Battery Ventures, and have raised over $67 million in funding to date. Level AI is growing rapidly and on a mission to build the most adaptive and forward-thinking customer experience solutions.
Role Overview : We’re looking for an experienced SDR Manager to build, scale, and lead our Sales Development team. You will be responsible for driving pipeline generation, developing SDR talent, and partnering closely with Sales and Marketing to fuel Level AI’s growth.
Responsibilities :
Hire, onboard, and coach a high-performing team of SDRsSet clear KPIs for activity, meetings booked, and pipeline creation; ensure targets are consistently metDesign and optimize outbound and inbound lead generation strategiesPartner with Marketing on lead quality, campaign strategy, and messaging alignmentDeliver regular coaching: call reviews, email reviews, live coaching sessionsTrack and analyze SDR team performance; report on key metrics to Sales LeadershipBuild career development plans for SDRs with a focus on internal promotionsOwn and continuously improve SDR processes, playbooks, and sales engagement toolingChampion a culture of accountability, learning, and high performance,
Requirements :
3+ years managing SDR or Business Development teams, ideally in a B2B SaaS environmentProven track record of exceeding pipeline and meeting setting goalsStrong coaching, mentorship, and leadership skillsDeep understanding of outbound prospecting best practices (phone, email, LinkedIn, social selling)CRM and sales engagement tool expertise (e.g., Salesforce, Outreach, Gong, ZoomInfo)Strong data orientation — comfortable using metrics to drive decisionsExcellent communicator, highly organized, and detail-orientedThrive in a fast-paced, early-stage environment,
Preferred :
Experience in Enterprise SaaS or AI-focused companiesBackground in building SDR-to-AE career pathsFamiliarity with Account-Based Marketing (ABM) strategies,
Why You'll Love Level AI :
Competitive salary and equity packagesComprehensive medical, dental, and vision benefitsFlexible PTO Fast-moving, collaborative, and high-growth environmentOpportunity to shape the future of customer experience technology