Product Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Client Services provides a world-class service experience to Visa’s clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.

The Services Digitization organization within Client Services is dedicated to automating business processes and making client interactions with Visa straightforward, intuitive and rewarding through the design, development, and delivery of enhanced digital experiences.  As a member of Client Implementation team within Services Digitization, you will play a pivotal role in driving the process automation and digitization of product configuration processes for Visa’s clients

We are seeking a Product Manager to lead product management of high-impact client implementation automation tooling projects. This role is central to driving the product roadmap, technical solutioning, stakeholder engagement, and delivery excellence in a fast-paced, cross-functional environment.

The ideal candidate is a strategic thinker and execution leader with deep product management experience, technical fluency, and a passion for solving complex enterprise challenges. They will be responsible for shaping the future of our platforms, ensuring they deliver exceptional user experience, operational efficiency, and seamless integration with other Visa systems.

Responsibilities

• Lead product management for high-impact automation initiatives and ongoing enhancement of existing capabilities, including roadmap planning, user research, requirement writing, backlog grooming, and user acceptance testing.
• Drive cross-functional collaboration across business, product, technology, client services, and other teams to ensure alignment, effective solution design, and delivery.
• Gain familiarity with the payments ecosystem and Visa’s configuration systems, tools, and processes to inform product strategy and execution.
• Monitor product adoption, define KPIs, analyze performance, and make data-driven recommendations to improve engagement and effectiveness.
• Apply structured and critical thinking to ambiguous, multi-dependency initiatives, using data to validate hypotheses and inform decisions.

Communicate product updates, strategy, and performance insights/reporting to executive leadership and regional stakeholders.

Qualifications

• 7 or more years of relevant work experience with any degree
• Proven experience managing complex software & automation solutions
• Strong technical acumen with ability to understand backend systems, APIs, and data architecture and quickly learn about technical systems
• Ability to explain complex business and technical concepts to broad audiences in an approachable way
• Strategic mindset with systems thinking and problem-solving capabilities
• Knowledge of payment systems (e.g. card networks, ACH) and banking
• Strong program management & project management skills to lead complex multi-team and multi-dependency initiatives
• Strong communication and stakeholder management skills
• Ability to influence, negotiate, and drive results in complex, multi-dependency environments, ensuring that timelines are adhered to and any risks to the project are called out early.
• Strong customer-centric mindset
• Process management background is a plus
• Prior knowledge & experience with Agentic AI is a plus

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.