Principal Technical Program Manager, Alexa Communications

The vision for Alexa is to be the world’s best personal assistant. Such an assistant will play a vital role in managing the communication lives of customers, from drafting communications to coordinating with people on behalf of customers. At Alexa Communications, we’re leveraging Generative AI to bring this assistant to life.

If you’re passionate about building magical experiences for customers, while solving hard, complex technical problems, then this role is for you. You will operate at the intersection of large language models, real time communications, voice and graphical user interfaces, and mixed reality, to deliver features for end customers.

Come join us to invent the future of how millions of customers will communicate with and through their AI assistants.

Key job responsibilities
The Principal Technical Program Manager (PTPM) needs to not only excel in operating at a strategic level but also need to understand when to dive deep to keep the project on track. Specifically, the PTPM must set the bar on the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet tight timelines. The PTPM needs to clearly and concisely communicate, both verbally and in writing, with senior management on status, risks and required mitigations to maintain project commitments. PTPM is expected to support the team in making appropriate trade-offs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams. This role is a good fit for someone creative, who has strong customer focus and product sense, combined with an established track record in consumer technology products, connected devices, and a real passion for improving Comms experiences.

A day in the life
This role will test your skills across the board, including

- Massive cross-group coordination
- Ability to deeply understand platform level technologies
- Hard-core data analysis and reporting
- Influence technical architecture/design decisions, advocate for awesome user experiences, put in place useful processes, rip out useless processes, get in the code when necessary, and always be inventing a better way to do things