Manager, AI Engineering

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Join an agile team with deep startup roots. We operate as a high-velocity 'startup-within-Salesforce,' following our recent acquisition. You’ll be managed by the same founders and engineers who built the original company, offering the autonomy of a small team backed by the global scale and trust of Salesforce. You will have the unique opportunity to build a '0 to 1' product with the founding team, while leveraging Salesforce's world-class Data Cloud and security infrastructure to drive immediate global impact at scale.

Global supply chains still rely on slow, manual processes—email, spreadsheets, and fragmented data. The economy moves fast but supply chains don’t, creating an inefficiency that affects the $13T of goods shipped annually and is one of the largest untapped opportunities in modern enterprise.

Agentforce Supply Chain is reimagining the supply chain with an AI-powered platform for designing, automating, and running end-to-end business processes, with seamless collaboration through familiar channels like email. For Salesforce, this represents a massive growth opportunity in the back office, with innovations that flow into the front office. Customers are clamoring for more, rapidly expanding their use cases as we enter an exhilarating growth phase. As one user put it: “I’ve been waiting for this for 20 years.”

RESPONSIBILITIES

You will lead the team that is building the agentic testing framework for Agentforce Supply Chain. As a Manager in Engineering, you are more than a technical lead; you are a strategic partner. You will lead a team of high-caliber engineers, guiding the technical roadmap and organizational structure that will define the future of AI in back office processes.

• People & Culture: Hire, coach, and inspire a world-class team of AI and distributed systems engineers. You will be responsible for the career growth and performance of this team.

• Strategic Vision: Define and drive the multi-year technical roadmap for your area, ensuring your team’s innovation aligns with the broader Agentforce mission while setting clear, measurable goals for engineering success.

• Operational Excellence: You will uphold the processes for deployment, reliability, and safety guardrails that allow our agents to operate in mission-critical environments.

• Cross-Functional Leadership: Act as the primary technical bridge between Product Management, Design, and Salesforce Executive Leadership to drive feature delivery and business impact.

REQUIRED QUALIFICATIONS

• Leadership Experience: 5+ years of professional engineering experience with 2-4+ years of direct people management, specifically leading high-performing teams in a fast-paced environment (SaaS or Startup preferred).

• Technical Depth: A background in software architecture and distributed systems. You should be comfortable leading deep-dive architectural reviews for AI-driven backends.

• Write Code: While your main job isn’t writing code, you lead by example. You can unblock team members, quickly prototype solutions to determine technical direction, and proactively do chores that reinforce a “see something fix it!” team culture.

• Communication: Exceptional ability to communicate complex technical roadmaps to non-technical executive stakeholders and customers.

PREFERRED REQUIRED

• Organizing Chaos: Experience leading multiple complex workstreams simultaneously.

• Salesforce DNA: Understanding of the Salesforce ecosystem, Data Cloud, or Agentforce capabilities is a significant plus.

• AI/ML Strategy: Proven experience scaling AI/ML products. You understand the nuances of the LLM lifecycle, from prompt orchestration to production serving (vLLM/SGLang).

Experience will be evaluated based on alignment to the core proficiencies for the role (e.g. extracurricular leadership roles, volunteer work, etc.).

NOTE: By applying to the Manager, Software Engineer posting recruiters and hiring managers across the organization hiring these roles will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.