Loyalty & Engagement Specialist
Job Description
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
A Loyalty & Engagement Specialist focuses on building and maintaining strong relationships with customers by enhancing their experience and fostering loyalty. This role involves developing and implementing strategies to increase customer engagement, satisfaction, and retention through various channels and initiatives.
Key Responsibilities:
Develop and implement loyalty program strategies:
- This includes defining program goals, designing program mechanics, and creating communication plans to drive member participation and engagement.
- Manage day-to-day operations of the loyalty program:
This involves tasks such as member onboarding, points accrual and redemption, and customer support. - Analyze customer data and identify trends:
This helps in understanding customer behavior, preferences, and needs to tailor loyalty program offerings and communication. - Create engaging content and communication:
This includes crafting compelling messaging for various channels (email, social media, etc.) to promote program benefits, offers, and events. - Collaborate with cross-functional teams:
This involves working with marketing, sales, product, and other teams to align loyalty efforts with overall business objectives. - Track and report on key performance indicators (KPIs):
This includes monitoring program enrollment, engagement, redemption rates, and customer satisfaction metrics. - Identify opportunities to improve the customer experience:
This involves proactively addressing pain points, optimizing processes, and introducing new features to enhance customer satisfaction and loyalty. - Stay up-to-date on industry trends and best practices:
This ensures the loyalty program remains competitive and relevant.
Skills Required:
- Strong communication and interpersonal skills:
To effectively communicate with customers, collaborate with teams, and build relationships. - Analytical and problem-solving skills:
To analyze data, identify trends, and develop solutions to improve customer engagement. - Project management skills:
To manage the various aspects of the loyalty program, from planning to execution. - Customer-centric mindset:
To prioritize customer needs and satisfaction in all activities.
Proficiency in relevant tools and technologies:
Such as CRM systems, marketing automation platforms, and data analytics tools.
#LI-Hybrid
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
