Lead Software Engineer, Knowledge & AI Platform

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Salesforce is seeking a Lead Member of Technical Staff (LMTS) to join the Service Cloud Engineering team. In this role, you will provide technical leadership and architectural direction across our core Knowledge product areas, including Self-Learning Knowledge (SLK) and other Core Knowledge Base domains the team owns.

The Service Cloud Engineering team powers the core Knowledge product at Salesforce, serving over 12 million monthly active users. Our mission is to modernize the Knowledge experience by architecting deep integrations with Data Cloud, Einstein AI, and Agentforce — shaping the future of how knowledge is created, surfaced, and applied at scale.

What You'll Do:

• Drive the architectural evolution and end-to-end delivery of core Knowledge features, including Self-Learning Knowledge (SLK) refactoring, SLK setup, and deep integrations with Data Cloud.

• Design scalable foundational systems — such as Data Cloud orchestration frameworks and event-driven architectures — that can be adopted across multiple engineering organizations.

• Take full ownership of product stability and customer success, leading critical production escalations, root cause analyses (RCAs), and resolving long-standing technical debt to unlock meaningful customer value.

• Multiply the team's impact through technical coaching and mentorship of engineers at all levels (AMTS, MTS, SMTS), fostering a culture of high-standard code reviews and engineering excellence.

• Champion Agile practices and continuous improvement, guiding the team toward clear milestones and technically sound incremental delivery in ambiguous environments.

• Apply a strong foundation in service-oriented design, with a consistent habit of documenting and testing code and a focus on building reliable, scalable user experiences.

What We're Looking For:

• 8+ years of software engineering experience with deep expertise in Java and object-oriented design patterns.

• Proven ability to synthesize complex technical problems and product requirements into clear architectural paths and actionable strategic plans.

• Proficiency in modern front-end development using JavaScript (ES6+), React, and related ecosystem tools (e.g., Redux, React Hooks, Next.js) to build responsive, scalable, and performant web applications.

• Demonstrated success leading cross-team technical initiatives and influencing engineering decisions beyond the immediate team.

• Strong written and verbal communication skills, with the ability to influence leadership and collaborate effectively with cross-functional stakeholders including Product Management, UX, and Architecture teams.

• Experience building web-based solutions using web services and a proven ability to integrate with unfamiliar technologies quickly.

• Bachelor's degree in Computer Science, Engineering, Management Information Systems (MIS), or equivalent practical experience.

Preferred Qualifications

• Exposure to AI/ML technologies, such as large language models (LLMs), recommendation systems, or similar.
• Experience with cloud-native and microservices architectures (e.g., Spring Boot, Guice, message queues, event-driven systems).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.