Vice President, Business Operations – AI Transformation

Job Description

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Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.

At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.

The Vice President, Business Operations – AI Transformation will be responsible for designing and overseeing the operational systems that drive the successful execution of AI transformation initiatives across global account teams. This role will serve as both a strategic partner and operational architect, ensuring all transformation work is prioritized, efficiently executed, and continuously optimized. The VP will also be accountable for project tracking, cross-team collaboration, and refining processes based on real-world execution and lessons learned.

Responsibilities:

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

Edelman offers a wide range of benefits: medical and dental insurance, vision, 401K, life insurance, disability insurance, paid time off, travel assistance and wellness programing.

Strategic Operations & Prioritization

Develop and implement systems to track and manage all in-progress transformation work, ensuring clear visibility into status, dependencies, and risks.

Partner with the AI Transformation Lead to strategically prioritize and stagger transformation rollouts based on resource availability, business impact, and readiness.

Establish a framework for balancing concurrent transformation efforts while mitigating bottlenecks and operational risks.

Project Management & Execution Oversight

Own and optimize the transformation project pipeline, ensuring smooth progression through intake, evaluation, rollout, and post-implementation phases.

Implement best-in-class project management methodologies to maintain structure, accountability, and efficiency across AI transformation efforts.

Identify and address gaps in process execution, working cross-functionally with account teams to remove roadblocks and accelerate implementation.

Stakeholder Engagement & Accountability

Serve as a key liaison between transformation teams and account leadership, ensuring clarity on deliverables, timelines, and expectations.

Work closely with account teams to track and enforce action items, escalating delays where necessary to keep projects on course.

Provide executive-level progress updates and operational insights to leadership, surfacing risks and opportunities for process improvement.

Continuous Improvement & Process Evolution

Analyze execution learnings from executed transformations and systematically incorporate those insights into process refinements.

Develop and implement operational playbooks for AI transformation, ensuring repeatability and scalability across new accounts.

Work with cross-functional teams (AI specialists, finance, legal, change management) to adapt strategies based on evolving business needs and lessons learned.

Qualifications:

10+ years of experience in business operations, project management, or strategic transformation within a complex, matrixed environment.

Proven ability to design and optimize operational systems that drive large-scale business initiatives.

Experience leading cross-functional teams and managing competing priorities across multiple stakeholders.

Strong understanding of AI-driven business transformation or a background in innovation, consulting, or digital transformation preferred.

Exceptional analytical, problem-solving, and decision-making skills.

Experience with enterprise project management tools (Monday.com, Asana, Smartsheet, etc.) and data-driven decision-making.

Strong executive communication skills with the ability to influence senior stakeholders and drive consensus.

Why This Role is Critical

This role is designed for a proactive leader who can bring structure to a fast-moving transformation initiative, ensuring all moving parts align with strategic priorities. By bridging strategic vision with operational execution, the VP will enable seamless transformation at scale while continuously improving processes based on real-world learnings.

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Edelman is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.

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