Technical Program Manager, Tooling & AI Solutions, Data Center Supply Solutions

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Supply Supply Solutions Business Operations team seeks a Technical Program Manager, Tooling & AI Solutions to drive our project management capabilities. This role will drive the adoption, integration and optimization of tools including developing AI-powered solutions to increase team productivity and scale org-wide.

Key job responsibilities
• Design and implement AI solutions to enhance productivity, automate workflows, and derive insights from data across multiple platforms within AWS Infrastructure
• Drive cross-functional alignment with partner teams, as well as global counterparts
• Lead strategic direction for GenAI tooling across Data Center Supply Solutions and partner organizations within the Data Center Community
• Own the end-to-end lifecycle of AI solutions, from concept to deployment, including prompt engineering, model fine-tuning, and data quality standards
• Establish and maintain data quality standards and governance frameworks to support AI implementation
• Drive product development including research, requirements definition, technical specifications, and launch efforts while balancing speed-to-market with quality
• Evaluate business landscape and analyze existing tools to identify opportunities for innovation and inform product strategy
• Create and maintain product roadmaps for both traditional tools and AI solutions, ensuring clear communication across all teams
• Own the global AI QBR, including roadmap visibility, performance metrics, risk reporting, and cross-team alignment.
• Develop and launch the framework for evaluating AI opportunities, defining ROI, and prioritizing investment decisions.


A day in the life
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

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Work/Life Balance
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About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
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