Team Manager, AGI Data Services, AGI Data Services - G T Quality

Team overview
Interested in improving the technology and features powering Alexa? Come work with us! We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.
AGI Data Services' (AGI-DS) mission is to provide high-quality data collection and labelled data for machine learning (ML) technologies. Our team is focused on ensuring the quality of data we provide meets our high quality bar.

Job Mission
We are seeking an experienced Quality Audit Manager to join our operations to develop, manage, and support our AGI-DS team with auditing and improving data quality.

Key job responsibilities
As Team Manager, you will be responsible for :

• Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality

• Support hiring and training of new Associates

• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis

• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities

• Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies

• Track quality and utilization metrics

• File and track tickets, following up on blocks to productivity

• Provide regular, formal & informal feedback to direct reports

• Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean

About the team
AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.

We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on!

Amazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The AGI organization provides speech recognition capabilities for a variety of Amazon products and searches. We provide secure, flexible, cost effective, and high-quality data labeling services to our customers, that enables them to build advanced ML models.