System Development Engineer , Alexa Audio Playback Experience

Want to transform the way people enjoy video, music, radio and books using Gen AI and large Language Models? Come join the team that made Prime Music, Spotify, Pandora, Live radio, Audible books, Kindle books, Podcasts, Alexa on Fire TV and more available to Alexa customers. We are innovating on and changing the way our customers interact with media services and devices!

On the Alexa Playback Experience Team, you will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of cutting edge products that will be used every day by people you know. No matter what the role, we’re looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of product ownership, and want to have fun while they make history.

In this role you’ll have independent technical ownership on new customer features and supporting Native AWS architecture on a day to day and week to week basis. You’ll learn new in-demand skills like Gen AI and Large Language Models, building voice control interfaces and scalable API platforms that will be highly valuable as you grow your career at Amazon and beyond. You’ll work directly with Product Management and Design to refine the customer experience for Alexa featured products. You’ll join a unique team in the Alexa organization with our own culture – we move fast to deliver new great features for customers and have a ton of fun doing it.

Come join us as we build the Voice OS for Entertainment in the home. We’re breaking new ground and need your help to bring our vision to reality.


Key job responsibilities
- System Development engineers create new services, troubleshoot, debug, evaluate and resolve computer-identified alarms, make feature enhancements, bug fixes, systems management, perform software deployments and migrations, host management and automate routine operational tasks.
- The position requires a combination of strong troubleshooting, technical and communication skills and includes a mix of on call and operational tasks and involves small to medium level software development work.
- Responsible to develop tools and automations to achieve human free operations. They use the right tool for the job, and modify software in a way that leverages the overall system architecture.
- If you have a strong Application Support background, are interested in aggressive growth and have passion to develop tools at large scale, this is the opportunity for you.

A day in the life
We collaborate across disciplines. You will have the opportunity to work closely with product managers, UX designers and researchers, and business intelligence engineers to innovate, measure, analyze and refine the experiences we deliver to millions of customers across the planet on a daily basis. Our roles are all well defined, but we encourage individuals to cross boundaries and learn from each other.