Support Engineer - AI Server Systems
Posted 97 days ago
Job Description
This job posting has expired and no longer accepting applications.
Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.
テンストレントではAIサーバーや関連インフラ(GPUクラスタ、ストレージ、ネットワーク機器)の運用・保守を担当していただけるサポートエンジニア職を募集しています。
勤務地:東京
職務内容(Responsibilities)
• AIサーバーおよび関連システム(GPUクラスタ、ストレージ、ネットワーク機器等)の保守・点検・障害対応
• サーバー障害時の一次切り分け、オンサイト修理、部品交換
• NOC(Network Operations Center)やリモート監視ツールによる稼働状況の監視・ログ分析
• トラブル発生時のインシデントレポートの作成・報告
• ファームウェア/BIOS/ドライバの更新対応
• 顧客向けの定期点検、予防保守の計画と実施
• エンジニアリング部門/サポート部門と連携したエスカレーション対応
• 保守用在庫の管理、パーツ配送の調整
• 現場導入支援や設置・移設作業の立ち会い・主導
必須スキル・経験(Requirements)
• x86サーバー(特にGPUサーバーなど)の保守経験
• ハードウェアトラブルの切り分けスキル(電源、メモリ、HDD、PCIe、GPU等)
• Linux(Ubuntu / RHEL / CentOS)環境での操作経験
• 基本的なネットワーク知識(L2/L3, TCP/IP, DHCP, IPMI)
• 顧客現場での技術サポート経験(オンサイト対応)
• システム保守や障害対応のドキュメント作成スキル
• ハードウェア診断ツール(IPMItool、smartctl、nvidia-smiなど)の使用経験
• 英語マニュアル読解・海外サポート窓口とのやり取り経験
• 普通自動車運転免許(フィールド出張対応のため)
歓迎スキル(Nice to Have)
• NVIDIA GPUサーバー(例:DGX/HGX)やSupermicro/Inspur/Lambda等のハードウェア経験
• Enternet,InfiniBand、NVLink、PCIeスイッチの知識
• データセンターでの運用・保守経験
• GPUベースのディープラーニングやAIワークロードの基礎知識
• Linux shellスクリプトによる簡易自動化経験
This offer of employment is contingent upon the applicant being eligible to access U.S. export-controlled technology. Due to U.S. export laws, including those codified in the U.S. Export Administration Regulations (EAR), the Company is required to ensure compliance with these laws when transferring technology to nationals of certain countries (such as EAR Country Groups D:1, E1, and E2). These requirements apply to persons located in the U.S. and all countries outside the U.S. As the position offered will have direct and/or indirect access to information, systems, or technologies subject to these laws, the offer may be contingent upon your citizenship/permanent residency status or ability to obtain prior license approval from the U.S. Commerce Department or applicable federal agency. If employment is not possible due to U.S. export laws, any offer of employment will be rescinded.
This job posting has expired and no longer accepting applications. Please check out our latest AI jobs.
Tenstorrent
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