- Maintain, operate and upgrade IT endpoint management tools effectively and continuously improve the relevant end user computing environment for a stable IT solution globally.
- Provide hands-on support in IT endpoint management tools.
- Perform continuous process improvements for an efficient endpoint solution operation
- Troubleshooting and monitoring end user computing issues and work with cross-functional IT teams to fix any technical problems with the IT endpoint management tools.
- Identify, report, and resolve poorly performing system issues using agreed troubleshooting tools and processes
- Work with other global IT teams to implement/execute change requests and support in-house IT projects
Good at communicating, finding and solving problems with other cross-functional teams