Sr. Technical Program Manager, Alexa Global Quality

Are you passionate about AI and Customer Experience, and looking for an exciting challenge, while focusing on unique customer experiences?

The Sr Technical Program Manager will be responsible for technical program strategy and execution within the Alexa International - Global Quality (AGQ) team. At Alexa, we are focused on building the world's best personal assistant, leveraging the latest advancements in Generative AI technologies. The role sits at a critical interaction between our product, tech, design and marketing teams. This role will be obsessed over inventing best-in-class AI customer experiences and subscriptions.

Over the last few years, we’ve often talked about how we’re living in a golden age of artificial intelligence (AI). Ideas that seemed like science fiction not so long ago are now a reality—and there’s no better example of that than Alexa. What started as a sketch on a whiteboard has evolved into an entirely new computing paradigm—one that has fundamentally changed how people across the world interact with technology in their homes. Having passed half a billion devices sold, and with tens of millions of interactions every hour, Alexa has become part of the family in millions of households. Alexa is always getting smarter, with new skills through updates delivered automatically. Alexa’s goal is to make your life easier and more fun.

Key job responsibilities
Key job responsibilities
• Work across a team of quality engineers, devs and TPMs/PMs to help drive product launches including working with feature/delivery teams across a large organization, GTM, and executives
• Manage prioritization and trade-offs among customer experience, performance and operational support load
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals

A successful candidate will be detail oriented, analytical, and able to collaborate effectively with cross-functional peers. They will be adept at leveraging new and existing technologies to uniquely solve customer problems.

About the team
Our team focuses on expanding Alexa’s capabilities on a global scale. We take on the unique challenge of understanding the nuances of how Alexa enabled devices can serve customers’ needs in different cultures and locations. If you are interested in shaping the future of Alexa for customers around the world, come and join our team.