Sr. Technical Program Manager - AI Relevance & Personalization, Personalization

Job Summary:

Are you passionate about using AI to revolutionize how millions of customers discover products they'll love? We're looking for a technical leader to transform how Amazon measures and improves how we personalize every customer interaction through evolving AI and machine learning.

You will define, create, and own the universal metrics framework that will be used across Amazon's entire shopping organization to measure and improve the relevance of content and messaging. Working hands-on with data scientists and engineers, you'll develop sophisticated measurement systems that combine AI and customer insights to evaluate personalization effectiveness across all customer touchpoints.

In this role, you'll partner with teams across Amazon - including Shopping, Advertising, Prime Video, Kindle, and Alexa - to implement these metrics and ensure relevance is measured consistently. You'll pioneer new ways to use Large Language Models and AI to automatically detect and enhance relevance across our entire ecosystem, ensuring customers see the right content at the right time.

We're building something special - a unified personalization system that understands customers deeply and adapts in real-time to their needs. If you're excited about combining technical leadership with hands-on metric development to solve challenging problems that delight customers, we want to talk to you.

This is a unique opportunity to shape the future of AI-powered personalization at global scale, while working with the latest technologies and some of the brightest minds in the field.

Key job responsibilities
Metrics Development & Strategy
* Define and create universal metrics framework for measuring relevance across Amazon
* Build AI/ML-powered measurement systems to evaluate personalization effectiveness
* Develop automated reporting mechanisms for senior leadership visibility
* Create standardized methodologies for measuring relevance across business contexts

Technical Leadership
* Own technical vision for AI-powered personalization systems and recommendation engines
* Drive development of LLM-based systems to detect and improve relevance
* Establish technical standards for relevance measurement across organizations
* Lead architecture decisions for scalable, reusable AI solutions

Cross-Organization Partnership
* Build strategic partnerships with Shopping, Advertising, Prime Video, Kindle, and Alexa teams
* Drive adoption of unified relevance metrics across business units
* Lead cross-functional working groups to align on measurement approaches
* Present progress and insights to senior leadership

Program Execution
* Drive large-scale technical programs across personalization initiatives
* Create and maintain multi-team technical roadmaps
* Ensure high standards for data quality and measurement accuracy
* Lead experimentation to validate new approaches to relevance measurement