Sr. Specialist SA, GenAI/ML, AGS North LATAM

AWS GenAI/ML Specialist Solutions Architects (SA) are technologists with deep domain-specific expertise who works directly with customers to solve their most complex challenges using Generative AI, Traditional AI, and Machine Learning. In this role, we contribute to account planning and architect GenAI and Machine Learning solutions for ground-breaking customer challenges, while running Proof-of-Concepts and exploring innovative solutions. We bring valuable customer data and insights to product teams, continuously enhancing the product roadmap.

AWS GenAI/ML Specialist SA excels when customers think big and require specialized expertise to innovate for their business. We are driven by the needs and priorities of our customers, inspiring both our team and product teams to innovate on their behalf in this exciting, fast-paced field.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
- Provide customers with deep technical expertise in Generative AI, Traditional AI, and Machine Learning with AWS services to meet their business objectives.
- Collaborate with specialist, sales, marketing, and products teams to ideate around your customers’ most challenging problems.
- Act as a trusted advisor to line of business, AI, Data, and C-suite leaders.
- Lead architectural reviews and workshops to advance your customer’s technical objectives.
- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.
- Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.

About the team
AWS Global Sales (AGS) drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and world class support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.