Sr. Software Development Engineer, Shipping and Delivery Support

The Amazon's Shipping and Delivery Support (SDS) team focuses on providing drivers, delivering packages on behalf of Amazon, with seamless access to Driver Support from their delivery app.

The ideal candidate will be a technical leader responsible for guiding the team's architectural decisions and driving the development of innovative solutions in the driver-facing support domain. This includes leveraging the latest advancements in large language models (LLMs) and generative AI to create intelligent features that facilitate content discovery and provide drivers with optimal call-to-action recommendations.

We're seeking a dynamic individual for our team, responsible for delivering tech initiatives through collaboration with internal and external stakeholders. This role involves formulating technical strategies, providing innovative solutions, and participating in on-call responsibilities approximately one week every eight weeks. Our team emphasizes fault tolerance in our solutions to minimize after-hours pages. We work collaboratively to mitigate and prevent future occurrences.

Dedicated to supporting new team members, we prioritize career growth, assigning projects to empower engineers for tackling more complex tasks. We strongly encourage participation in Diversity, Equity, and Inclusion (DEI) initiatives and we value contributions that enhance the positive team culture we've fostered.

Key job responsibilities
The ideal candidate will lead the design and development of complex, multi-feature software systems across the full lifecycle, providing technical strategy and direction to the team to ensure alignment with business objectives and long-term maintainability. They will mentor and develop more junior engineers, promoting best practices and a culture of continuous improvement, while collaborating with internal and external stakeholders to deliver impactful solutions addressing the needs of our delivery drivers. Additionally, they will participate in on-call rotations and contribute to the team's focus on fault tolerance and issue mitigation.

A day in the life
This candidate will have the opportunity to work on innovative solutions that directly impact the experience of Amazon's delivery drivers, as part of a collaborative and supportive team environment that prioritizes career growth and development. This team also engages in diversity, equity, and inclusion initiatives that enhance the positive culture we've built.

About the team
SDS Vision: We own the driver and recipient support experience across Amazon’s transportation services. We provide the tools, processes, and people which enable self-service, automated, and human interactions. We incubate new businesses and de-specialize mature ones.

SDS Mission: We eradicate defects, obsess over customers experiencing exceptions, and create value by leveraging the power of Worldwide Customer Service (WWCS) and our Amazon transportation partners.