Sr. Program Manager, ML Operations Integration, Prime Video at Amazon

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Sr. Program Manager, ML Operations Integration, Prime Video
US, TX, Austin


Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? Want to work on complex content moderation problems that have massive scale but also need high precision?

We are looking for a detail oriented, analytical Sr. Program Manager for ML Operations Integration to operationalize and maintain scalable AI/ML-solutions in production. This is a role that intersects across operations and engineering to optimize global operations and implement novel ML systems, product integrations, and performance optimizations. This leader will also drive operational tooling health status to ensure all tools required for manual operations continue to operate while innovating on future needs.
This role will require a leader who thinks big and invents relentlessly on behalf of our customers. A successful candidate will thrive in a fast-paced and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results.

The role requires schedule flexibility to work with stakeholders across global time zones.

Key job responsibilities
You will work closely with the T&S Operations, Quality, Program teams and cross-functional counterparts in engineering, science, product management to measure operational technology health and launch innovative solutions to scale operations. As a program leader, you will build KPIs and metrics to measure the performance of ML models and the impact on operations, business and PV customers. You will collaborate with the Product, Science and Engineering teams to monitor the ML models and tooling processing and output and create a feedback mechanism to improve the recall and precision.
You will dive deep into existing processes to identify and fix the gaps systematically building scalable solutions.

You will build a framework to monitor operational tools and processes to pro-actively detect and fix technical or system errors

A day in the life
Almost every day offers new challenges and opportunities for growth. Where one day will offer implementation of tech tooling, the next day may be focused on our operational excellence in maintaining those tools.

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA

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