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    Sanas

    Company

    Solutions Engineer

    Palo Alto

    Job Description

    This job posting has expired and no longer accepting applications.

    Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard. Our initial deployment is laser-focused on elevating the standards of customer experience centers. Testimonials from our partners reveal staggering double-digit improvements in mission-critical KPIs, coupled with boosts in CSAT and NPS. More than just a tool, our technology champions a bias-free workspace. This not only fosters a positive work environment but has also been instrumental in reducing employee attrition and curbing training expenditures.

    Sanas is a 100+ strong team, established in 2020. In this short span, we’ve successfully secured over $50 million in funding. Our innovation have been supported by the industry’s leading investors, including Insight Partners, Google Ventures, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you’re not just adopting a product; you’re investing in the future of communication.

    We are seeking a talented and motivated Solutions Engineer to join our team. This role is a unique blend of technical expertise and sales acumen, ideal for individuals who thrive in a fast paced, startup environment. The Solutions Engineer will act as a key liaison between the sales, customer success, and product teams, ensuring seamless integration and delivery of our SaaS solutions to clients.
    We are seeking a talented and motivated Solutions Engineer to join our team. This role is a unique blend of technical expertise and sales acumen, ideal for individuals who thrive in a fast paced, startup environment. The Solutions Engineer will act as a key liaison between the sales, customer success, and product teams, ensuring seamless integration and delivery of our SaaS solutions to clients.

    Key Responsibilities:

  • Sales Support:
  • Partner with the sales team to understand customer needs and provide technical support throughout the sales cycle.
  • Deliver compelling product demonstrations and presentations tailored to the client's requirements.
  • Assist in the creation of proposals, InfoSec and RFP responses, and other sales collateral.

  • Technical Expertise:
  • Develop a deep understanding of our SaaS products and their applications within the customer experience industry.
  • Conduct technical product training for clients and internal teams.
  • Troubleshoot and resolve technical issues during presales engagements.

  • Customer Success Liaison:
  • Collaborate closely with the customer success team to ensure smooth onboarding and implementation of our solutions.
  • Gather and relay customer feedback to the product team to inform product development and enhancements.
  • Act as a trusted advisor to clients, providing ongoing technical support and ensuring their long term success with our products.

  • Product Collaboration:
  • Work with the product team to stay updated on new features and functionalities.
  • Provide insights based on customer interactions to help shape the product roadmap.
  • Participate in product testing and provide feedback from a technical and user perspective.

    • Qualifications:

  • Experience:
  • 3+ years of experience as a Solutions Engineer, Account Executive, Customer Success Manager, or Account Manager in the CCaaS, CX or SaaS industry.
  • Proven track record of successfully selling to Enterprise and Mid-Market executives, convincing C-level and director-level executives of the technical merits of software solutions.
  • Excellent interpersonal, communication, persuasion, presentation, and writing skills.
  • Proficiency in using hosted contact center applications is an advantage.
  • Fundamental knowledge of a broad spectrum of technologies such as JavaScript, SaaS applications, APIs, Amazon Web Services, Azure, databases, IT security, encryption, hashing, HTTPS/TLS, data retention, Data Warehousing, Business Intelligence, SIP.
  • Experience working with alliance and channel partners is a plus.

  • Skills:
  • Strong technical acumen with the ability to understand and explain complex technical concepts.
  • Excellent communication and presentation skills, with the ability to engage both technical and nontechnical audiences.
  • Strong problem solving skills and the ability to think on your feet in high pressure situations.
  • Ability to work independently and as part of a collaborative team in a fast paced startup environment.

  • Education:
  • Bachelor's degree in Computer Science, Engineering, Business, or a related field is preferred but not required based on experience.
    • Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard. Our initial deployment is laser-focused on elevating the standards of customer experience centers. Testimonials from our partners reveal staggering double-digit improvements in mission-critical KPIs, coupled with boosts in CSAT and NPS. More than just a tool, our technology champions a bias-free workspace. This not only fosters a positive work environment but has also been instrumental in reducing employee attrition and curbing training expenditures.

    Sanas is a 100+ strong team, established in 2020. In this short span, we’ve successfully secured over $50 million in funding. Our innovation have been supported by the industry’s leading investors, including Insight Partners, Google Ventures, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you’re not just adopting a product; you’re investing in the future of communication.

    Please mention that you found this job on MoAIJobs, this helps us grow. Thank you!

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    Sanas

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    About the job

    Posted on

    Jul 16, 2024

    Apply before

    Aug 15, 2024

    Job typeFull-time
    CategoryML Engineer

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