Senior Service Engineer

Job Description

This job posting has expired and no longer accepting applications.

About Fluence: Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.

OUR CULTURE AND VALUES

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

We are Leading

Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

We are Responsible

Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We are Agile

We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We are Fun

We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all.

Fluence is defined by its unwavering commitment to safety, quality, and integrity. We take personal ownership in what we do, developing trust in our relationships with internal and external stakeholders. We firmly believe in having honest, forthcoming, and fair communications.

As a Senior Service Engineer at Fluence, you will:

Manage team of Field Service Engineers and subcontractors.

Exemplify and ensure Safe Operations and Maintenance activities within ES sites per Safety Management Plan.

Work closely with customers to ensure timely, professional, and effective response to customer service needs.

Support customer training during commissioning and as needed.

Provide onsite diagnostic, troubleshooting and hands-on technical support.

Develop subject matter expertise on hardware/software systems – operate as primary POC for all customer needs.

Management of 3rd party service contractors.

Lead Quality Control activities of completed work per Quality Plan.

Facilitate and participate in formal maintenance management of ES sites through CMMS tool.

Ensure and support active use of company policies & procedures including: Management of Change, Root Cause Analysis, Inventory Management, Procurement, Peer Review and Benchmarking.

Successfully work with internal peers including: 24/7 Operations, Performance Analysis, Deployment and Product Development teams.

Create professional quality reports for internal stakeholders and external customers.

Role will have periodic on-call 24/7 support of external customers.

Other duties as assigned.

What will the ideal candidate bring to Fluence?

Bachelors’ degree Electrical Engineering or equivalent required, or combination of experience and 2-year technical certificate accepted.

Prior experience managing a growing team

5+ years managing customer relationships

8-10 years industry experience required (Utility, Wind, Solar, or Thermal energy equipment supplier).

Demonstrated experience leading safety efforts in an operational setting.

Must possess strong customer service mindset and a desire to take on tough and challenging projects

Strong communicator (written and verbal) and bilingual (Spanish, English)

Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio)

Demonstrated proficiency in Linux.

Previous experience with NetSuite.

Ability to travel up to 25% of time, occasionally on short notice.

NFPA 70E training preferred.

Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.

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