Senior Product Manager - Technical, Customer Experience and Business Trends

Amazon's Customer Experience and Business Trends (CXBT) is seeking a Senior Product Manager - Technical to shape the future of artificial intelligence through the customer experience lens.

Do you want to contribute to the latest advances in AI at Amazon, with a focus on large language models? If so, keep reading. We're seeking a scientifically-inclined Senior Product Manager to join our emerging team working with AWS AI & Data leadership to deliver innovative and performant products to customers of AI worldwide. This role is called to dive deep into current and future customer needs, and deliver actionable insights that drive development of continuously improving AWS models, products, and features. Primary deliverables are reports with narratives that cover both the qualitative and quantitative aspects, and ultimately push the AWS teams behind AI-driven products like Amazon Bedrock and Amazon Q to deliver the best customer experience.

The role requires above all to stay on top of AI developments at a deep technical level, while cultivating an understanding of the areas where customers stand to benefit the most. The candidate we will welcome on the team excels at influencing stakeholders without formal authority, across a wide range of technical profiles and seniority levels. They write with crystal-clear precision, and their verbal communication is concise and perceptive. As a Senior Product Manager, they tirelessly advocate on behalf of customers and escalate immediately when they believe course correction is needed. Finally, they hold everyone to the highest standards, yet are known to hold themselves to even higher standards.

Key job responsibilities
- Own study lifecycle from scoping, to execution, to delivery of findings and recommendations to AWS leadership
- Continuously absorb and share knowledge about the latest product and scientific developments relevant to the ML/AI
- Contribute to team study roadmap by synthesizing AWS product plans, customer needs, and industry trends
- Design and build proof of concept experiments that best describe the quality of the customer experiences powered by ML/AI
- Create product/feature proposals to scale and automate the process of evaluating those customer experiences
- Write business and technical requirements to be met by AI evaluation product/features prioritized for development by CXBT

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA