Senior Product Manager - RCM

What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions.  Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

What will you do everyday?

As a key member of the Suki product team, you will play a critical role in shaping and scaling our AI-powered solutions aimed at optimizing Revenue Cycle Management for healthcare organizations. While contributing to Suki’s Clinical Documentation capabilities, your primary focus will be on driving innovative ML-driven initiatives that improve billing, coding accuracy, claims processing, and overall revenue integrity.

In this role, you will oversee development, launch, and drive growth and product success metrics for various ML-driven initiatives. You will write excellent product specifications and work with engineering to ship your product. You will spend time with executive stakeholders, front-line clinicians, medical billers and coders and learn from them. You will work in close collaboration with our engineering leaders and help design systems that measure, improve, and guide users in leveraging our ML-driven features effectively. You will establish structures that will enable us to execute at the next level of scale. 

While you know how to work hard, you also know how to have fun at work, make friends with your colleagues, and contribute to our diverse and inclusive culture. You will also contribute to making doctors’ lives better by reducing the administrative burden they face every day.

Ok, you're sold, but what are we looking for in the perfect candidate?

• Self-starter: You are motivated by impossible challenges and energized by creating something new.
• Action oriented: You love to build.  You know that perfect is the enemy of the good – you like to ship fast and quickly iterate.
• Discipline: You have discipline to keep current priorities visible and on a path toward success, while developing an entrepreneurial spirit across the team that encourages discussion and experimentation. You have the appropriate balance of patience and impatience.
• Resourceful: You enjoy listening to user feedback and then building product in novel ways. You enjoy finding alternate paths to success.
• User-centered: You are obsessed with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior.
• A Communicator: you have strong written communication skills, write great product specs the engineers love to read and are responsive.
• Passion: You are as passionate about our mission as we are.

Responsibilities

• Own the end-to-end product lifecycle for RCM-focused AI features, from ideation and development through launch and continuous growth.
• Communicate product vision, and roadmaps to senior management and various stakeholders
• Define clear product requirements and translate complex healthcare revenue cycle workflows into scalable, user-friendly solutions.
• Partner closely with engineering, data science, Subject Matter Experts (SMEs), and customer success teams to deliver AI solutions that reduce revenue leakage, automate coding workflows, and enhance payment cycle efficiency.
• Establish robust metrics and analytic frameworks that track product performance, user adoption, and revenue impact.
• Facilitate cross-functional collaboration and implement scalable structures that elevate Suki’s product execution as we grow.

Requirements

• Computer science background with a minimum of 12+ years of experience in technology or a masters degree in related field and 7+ year experience in product management
• Being up to date with the latest technology trends in AI/ML and Generative AI and their applications
• Demonstrated ability to collaborate closely with ML engineers or data scientists with solid understanding of statistical methods to measure and improve model performance
• Experience of working with large language models (LLMs), including designing and refining prompts to optimize performance and user experience.
• Proven product management experience with a focus on healthcare Revenue Cycle Management or financial workflows.
• Strong understanding of medical billing, coding (including CPT, HCPCS, ICD-10), claims lifecycle, and payer interactions.
• Experience working with Agile methodologies and be comfortable with a fast-paced, always-on, start-up environment
• Are obsessed with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior
  Can serve as the connection between customers and engineering.
• Leverage user insights and competitive intelligence to inform product decisions. You back decisions with data

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.

In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $245,000 and $265,000 in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.